Empire Guest Experience Associate; Sports Front Office

About the Role

New York Empire Baseball is seeking a Guest Experience Associate to be the front-line connection between our organization and our players & their families. This is not just an administrative role—it’s a hospitality-driven position where anticipating needs, solving problems, and creating memorable experiences are at the heart of what you and we do.

Working closely with the COO and General Manager, you will manage communications, registration, scheduling, apparel and gear orders, and day-to-day front office operations. Most importantly, you will ensure that every player and family feels welcomed, informed, supported, and inspired in every interaction.

• Serve as the first point of contact for players and families by phone, email, and in person.
• Proactively anticipate questions and needs—providing answers and solutions before they’re asked.
• Manage and maintain our online registration system with accuracy and attention to detail.
• Coordinate apparel, gear, and uniform orders and ensure timely fulfillment.
• Support scheduling, facility use, and day-to-day operations of our indoor facility, The Arena.
• Represent New York Empire Baseball with a warm, professional, and service-oriented demeanor – recognizing that every experience no matter how brief, should be an inspiring one.

Required

• Exceptional communication skills (verbal and written) with a polished & professional and friendly & warm tone.
• Strong organizational skills and comfort with computer systems/online platforms.
• Positive energy, intellectual curiosity, and a proactive, problem-solving mindset.
• Ability to juggle multiple priorities while staying detail-oriented.
• Availability:
  Monday–Thursday 12:00 PM–8:00 PM, Sundays 6:30 AM–3:00 PM (with some remote flexibility).

Preferred

• Background in hospitality, customer service, youth programs, or event management.
• Experience or interest & passion in sports, recreation, or working with children and families.
• Retail, apparel, hospitality, or facility management experience.

At New York Empire Baseball, we are passionate – and obsessed – with creating inspiring experiences for every player and family we serve. As a Guest Experience Associate, you’ll be part of a team that values enthusiasm, initiative, and the ability to turn small details into big impacts. This role offers exposure to all aspects of sports management, with future opportunities for growth in operations, programming, marketing, facility management, or business management.