Front Desk Attendant

Overview

Join to apply for the (P/T) Front Desk Attendant role at USTA National Campus
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We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA? We are a passionate team focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don t worry, you can still find yourself in the game!

• Practice excellent customer service standards at all times while welcoming and greeting all players, students, and patrons.
• Assist all guests with court time and proper program/event placement.
• Responsible for all POS transactions and receipts.
• Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system; assist patrons with program registrations and offerings.
• Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.
• Assist Program’s department with development and implementation of the PACES and Tour program, including coordination of site visits and school outreach.
• Ensure classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager.
• Answer general phone inquiries regarding reservations, prices, information and program offerings.
• Properly account for money transactions during shift.
• Operate light panels for indoor/outdoor courts and monitor usage; monitor court to ensure players are adhering to their scheduled time.
• Update patron profiles timely and accurately.
• Perform other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
• US Open duties as assigned.

• Excellent customer service, phone manner, and communication skills.
• Proficient computer skills.
• Weekend and evening availability.
• Bilingual a plus, but not required.
• Professional appearance and demeanor at all times.
• Ability to remain calm and focused in fast-paced, stressful situations.
• Onsite and site-specific position at the NTC.
• Part-time role; maximum 28 hours per week.

Hourly Wage: $18.50 per hour

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran status, marital status, family status, citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.