North America Customer Service Coordinator

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for a Customer Service Coordinator.

• Account Administration

  • Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.

  • Liaise between sales team, buyers and counterparts at Italian HQ

  • Ensure timely follow through and problem solving

  • Maintain record keeping

  • Update and analyze business reports

• Order Management

  • Entering and transmitting orders for all brand sales lines

  • Train and supervise temps

  • Work under deadline

• EDI

  • Manage EDI Catalog

  • Match EDI orders with initial orders and communicate with buyers

  • Maintain records of EDI compliance with customer approvals/waivers

• Shipping

  • Analyze daily inbounds and proactively release shipments

  • Monitor stock levels

  • Run, analyze and distribute shipping reports

• Finance Support

  • Process customer invoicing

  • Work with accounts receivable to coordinate shipping with payments

  • Support research/reversal of chargebacks

• After sales

  • Administer the 1-800 line, including repairs/inquiries and follow through up to resolution

• Associate's Degree or higher

• Minimum 3 years of experience in a similar role

• Advanced Excel and Analytical skills are required

• EDI knowledge and experience required

• Exceptional organizational skills, high attention to detail and reliable work ethic

• Efficient communication and reporting skills

• Must be problem solving oriented

• Works well and efficiently in a team and has a proactive attitude

• Has an excellent customer service record

• Must be able to multitask in a high-paced work environment

• Comfortable working extended hours and weekends during busy seasons

The salary range for this role is $55,000 - $60,000 annually. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life & disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.

Location:

USA - New York - NY