Event Operations Manager

About Lawn Club

Lawn Club is an exciting competitive socializing destination in the Seaport, positioning itself as “New York’s Leisure Headquarters.” The massive 25,000 square foot venue features indoor and outdoor rentable gaming lawns, amazing cocktails, and a streamlined menu of tasty bites. Each rentable lawn includes popular lawn games, big-screen TVs, courtside F&B service, and dedicated “Lawncierges.” Lawn Club caters to a variety of audiences, from twenty-somethings to corporate event planners.

The Events-Floor Manager is essential in bringing Lawn Club’s events to life - serving as the key operational leader responsible for executing private events, buyouts, and activations with precision, energy, and warmth. This role receives the event handoff from the Sales-Events Manager and owns execution on the floor: setting up teams for success, facilitating service, and ensuring every detail aligns or exceeds the expectations outlined in the BEO.

This is a guest-facing, leadership-forward role that blends real-time decision‑making with strategic planning. The Events-Floor Manager coordinates with Event Sales, FOH, BOH, Lawncierge, and Beverage teams to deliver seamless, high‑touch experiences that meet or surpass Lawn Club’s hospitality and operational standards. The ideal candidate is deeply organized, energized by service, and thrives in dynamic environments where they can lead a team, manage execution, and deliver flawless events—every time.

• Review and internalize all BEOs and related event documentation provided by the Sales-Events Manager
• Manage the Event Captain and work together to develop weekly pull lists and operational plans as it relates to private events
• Make proactive suggestions to Sales Team to enhance venue and event operations as needed
• Manage event closet and event inventory and proactively source / procure all equipment needed to successfully execute future events
• Lead pre‑shift briefings for FOH and Events staff on event timing, guest needs, and service strategy
• Create internal run of show, duty delegation, and floorplan for all large‑scale and/or full‑buyout events
• Ensure physical setup (table layouts, AV, signage, activation stations, service zones) matches plan
• Ensure all vendors listed on the BEO and booked by LC Sales Team arrive on‑site according to the timeline – and notify the Sales Manager in real‑time if they do not arrive (DJs, Security, AV Techs, Kosher Food, etc.)
• Confirm all menus, drink packages, dietary notes, and custom requests are accounted for and communicated
• Act as final point of accountability before doors open: the last person to walk the floor, check the tables, and verify the team is guest‑ready
• Manage client items as needed. Assist with setting up favors, décor, takeaways, etc.

• Serve as point of contact on the floor for internal staff and clients for all private events during service
• Ensure all Lawn Club venue policies ‘dos and don’ts’ are being followed and enforced
• Ensure all vendors working onsite have Lawn Club’s written consent and an approved COI on file with Lawn Club
• Lead the service team during events, ensuring pacing, timing, and coverage are actively monitored and adjusted
• Coordinate between Beverage, Culinary, and Lawncierge teams to ensure timely drops and transitions
• Anticipate needs and course‑correct in real‑time for VIPs, dietary restrictions, special requests, or shifting timelines
• Ensure all service staff maintain high hospitality standards, professional demeanor, and proactive guest engagement
• Troubleshoot on‑the‑fly and solve problems calmly, discreetly, and effectively
• Communicate with Sales team during and post‑event regarding client feedback and status

• Ensure proper breakdown of event‑specific setups and return to standard service layout
• Ensure the event is accurately rung in in Avero and it matches the BEO
• Complete and submit post‑event documentation including shift recaps, event notes, and service feedback
• Debrief with Sales Events Manager to provide operational insights and guest feedback for future planning
• Track…