Captain, Customer Service Rep, Entertainment & Gaming

Position Summary
The Captain oversees service and plays a central role in delivering an exceptional guest experience. This position leads front-of-house operations, maintains a polished presence, and works closely with the team to ensure seamless and elevated service. The ideal candidate is confident, professional, detail-oriented, and thrives in fast-paced, refined settings.

• Lead by example, demonstrating strong guest relations and professionalism.
• Guide and support a small front-of-house team in an intimate service environment.
• Conduct monthly inventory counts and manage weekly ordering and invoices.
• Maintain a clean, organized space that meets health and safety standards.

• Strong leadership skills with a proactive, solutions-oriented attitude.
• Exceptional communication skills and ability to engage with guests.
• Ability to manage both front-of-house service and operational responsibilities.
• Familiarity with reservation systems (Open Table preferred) and POS systems (Tabit or Toast preferred), with willingness to learn new systems as needed.

$62,000.00/yr - $75,000.00/yr

Mid-Senior level

Full-time

Management and Manufacturing

Hospitality

New York City Metropolitan Area $16.50-$17.50 3 months ago

Staten Island, NY $16.50-$17.50 1 month ago

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