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Luxury Concierge Position- Rocklyn

Job in New York, New York County, New York, 10261, USA
Listing for: Bushburg Properties Inc
Full Time position
Listed on 2026-01-11
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Job Description & How to Apply Below
Position: Luxury Concierge Position-The Rocklyn
Location: New York

Job Type:

Full-Time

Responsibilities:
  • Greet residents and guests with a warm and friendly demeanor.
  • Monitor lobby traffic and alert residents to arriving guests and deliveries.
  • Monitor and control access to the building, ensuring the safety of all occupants.
  • Assist residents with packages, deliveries, and other requests.
  • Provide information about the building and local area, including recommendations for dining, entertainment, and services.
  • Handle maintenance requests and coordinate with maintenance staff as needed.
  • Maintain a clean and organized lobby, entrance area, and work area.
  • Respond to emergencies and follow established protocols.
  • Exceptional customer service.
  • Answer calls professionally and assist callers with directions or instructions for the building.
  • Keep communal areas tidy and provide a security presence on‑site.
  • Maintain logbooks for visitors and contractors.
  • Observe monitors for suspicious activities.
  • Keep track of keys when needed.
  • Assist management with residents’ requests.
Requirements:
  • High School Diploma or equivalent; additional education in hospitality or related fields is a plus.
  • Previous experience as a doorman, concierge, or in a customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Strong problem‑solving skills and the ability to remain calm under pressure.
  • Basic knowledge of security protocols and emergency procedures.
  • Must be physically able to stand for long periods and lift packages as needed.
  • Must be able to demonstrate proficiency in working with computers including word processing, calendar management, Building Link/Manage Co, and Keylink system.
  • Must be well groomed and display a positive attitude.
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