Event Technology Manager

Event and Delegate Registration Manager

Remote, USA (LA, NYC or Nashville Preferred for In Office Collaboration)

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer.

Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

We are looking for a full-time (40 hours per week) Event and Delegate Registration Manager who can support our growing Events department. As an Event and Delegate Registration Manager, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities. Weekend and on-call coverage may be required for this position.

• Own the end-to-end delegate registration process across multiple corporate events and programs.
• Build, configure and manage sophisticated Cvent registration websites, including registration paths, admission items, sessions, travel questions, hotel requirements, custom fields, logic and attendee categories.
• Manage Cvent event builds from initial requirements gathering and testing through launch, live management and post-event reporting.
• Create and manage attendee communications, including invitations, confirmations, reminders, updates and event-specific messaging.
• Maintain accurate attendee data and proactively identify and resolve registration or data issues.
• Build dashboards, reports and data exports tailored to client and internal team requirements.
• Manage rooming lists, travel information, dietary requirements, accessibility needs, session selections and other attendee data as required.
• Serve as the Cvent subject-matter expert for the US Events team, providing guidance, troubleshooting and best-practice recommendations.
• Train and support other team members using Cvent and help establish consistent registration processes and standards across the department.
• Identify opportunities to improve our Cvent builds, workflows, automation, reporting and overall attendee experience.
• Partner closely with Event Directors, Event Managers and Coordinators to ensure registration is fully integrated into the wider event plan.
• Manage multiple registration projects simultaneously while meeting client deadlines and maintaining a high level of accuracy.
• Communicate directly with clients, providing a proactive and consultative approach to registration strategy and attendee management.
• Support event planning and logistics as required, particularly on larger or more complex programs.
• Travel onsite to events to manage registration desks, attendee check-in, guest queries and other event operations.
• Provide onsite operational support to the wider Events team, which may include guest movements, transportation, activities, meetings, dinners and other event logistics.
• Support VIP and executive attendees with a high level of professionalism and discretion.
• Work collaboratively with TAG's wider US and global teams.
• Keep up to date with Cvent developments, event technology and registration best practices, recommending new functionality and improvements where appropriate.

• In lieu of education, an equivalent combination of education and directly related experience.
• Minimum 5 years of hands-on Cvent experience (Required)
• Advanced knowledge of Cvent registration website builds and attendee management. (Required)
• Demonstrable experience building and managing complex registration programs independently within Cvent. (Required)
• Strong knowledge of attendee data management, reporting, communications, registration logic and troubleshooting. (Required)
• Previous corporate event management or event operations experience. (Required)
• Experience supporting events onsite, including registration and attendee-facing operations. (Required)
• Experience managing multiple events or registration projects simultaneously. (Required)
• Strong client-facing experience and…