Director, VIP Ticketing

Position: Director, VIP Ticketing & Experiences
Location: New York

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
Curiosity:
We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

Collaboration:

Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

Commitment:
We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job title:

Director, VIP Ticketing & Experiences

Your role :

The Director, VIP Ticketing & Experiences will be responsible for developing, selling, and executing VIP ticketing programs across a roster of artists. This role owns the full lifecycle of VIP experiences, from concepting and pricing to execution and settlement, ensuring each program is both commercially successful and aligned with the artist’s vision.

This is a highly cross-functional role that works closely with artists, managers, agents, and internal teams to build premium fan experiences that drive revenue and deepen fan engagement.

Here you'll get to:

Concept and develop VIP ticketing packages tailored to each artist and tour Own the P&L for VIP programs, including pricing strategy, forecasting

Lead artist and management conversations to pitch, refine, and approve VIP offerings Design fan experiences that are operationally feasible and aligned with artist expectations

Oversee execution planning, ensuring all VIP elements are clearly defined and delivered

Provide ongoing ticketing updates, performance tracking, and sales reporting

Manage financial settlements for shows in coordination with finance and tour teams

Partner closely with tour logistics to ensure seamless on-site execution

Coordinate across internal teams including production, creative, and operations to bring programs to life

About you:

You are both strategic and detail-oriented, able to move from big-picture concepting to on-the-ground execution

You are comfortable owning financial outcomes and making decisions that impact profitability

You are confident working directly with artists, managers, and agents

You understand the pace and complexity of live touring environments

You are highly organized and able to manage multiple tours and timelines simultaneously

You have experience in VIP ticketing and experiences

We’d love it if you also had:7+ years of experience in VIP ticketing, touring, live events, or experiential programs

Strong understanding of ticketing platforms and tour operations

Experience building and managing P&Ls Familiarity with settlement processes for live events

Existing relationships with artist teams, managers, or agencies

As the home to 10K Projects, Asylum, Atlantic Music…