Artist Support Specialist – Escalations & Insights
Listed on 2026-10-11
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Entertainment & Gaming
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Universal Music Group (UMG) is seeking a Customer Support Specialist to join the CD Baby artist support team. You will handle complex inquiries about royalties, metadata, distribution workflows, and platform compliance, acting as an escalation point with clear, empathetic communication.
You will collaborate with Product, Engineering, and Marketing teams to improve processes and support documentation, ensuring a high-quality artist experience across platforms.
Consider building your career as a Artist Support Specialist – Escalations & Insights at Universal Music Group.
Join Universal Music Group and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Artist Support Specialist – Escalations & Insights role at Universal Music Group, based in New York, NY, United States.
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