Sales and Customer Experience Manager

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're moving forward a mission, you're saving lives! And you're making waves in your future, taking life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, you're an integral part of a team, and you're truly part of a family.

Swim into a life-saving and life-changing opportunity today!

Role: Sales and Customer Experience Manager

Summary: Oversees the quality and success of the sales & service/front desk operations of Goldfish Swim School including sales functions, customer service, retail, vending and workplace employee activities.

Primary Responsibilities:

• Provides leadership, discipline and constructive feedback to our Front Desk Representatives.
• Assists in directing and controlling the daily operations to ensure the school is running according to GSS standard operating procedures.
• Assists in the management of Front Desk staff to ensure high productivity, excellent performance and positive employee satisfaction.
• Provides training of Front Desk staff to provide superior performance in customer service, understanding of iClass
  
  Pro software, Point of Sale and promotional items.
• Provides sales and marketing training to all qualified sales staff.
• Gains a high level of knowledge and experience in the iClass
  
  Pro software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
• Conducts all the new hire training (front desk based).
• Responsible for the overall cleanliness of the facility.
• Hosts monthly workshops with the employees (front desk related).
• Sets sales incentives for the front desk employees in conjunction with the Owner and Managers, to assure that overall goals are considered.
• Oversee front desk functions including class bookings, scheduling, student progression tracking, and customer inquiries.
• Drive enrollment and retention through effective customer engagement and follow-up.
• Collaborate with the Marketing team to plan and support events, partnerships, and local outreach.
• Teach one swim lesson per week to stay engaged with programming and understand customer experience firsthand.
• Monitor communication channels (email, voicemail, social media) to ensure timely and professional responses.
• Fulfills other duties or responsibilities as assigned by the Employer.

Job

Qualifications and Skills:

• 2 or more years of Sales experience
• 2 or more years of Customer Service experience
• Ability to work with children
• Excellent interpersonal communication and organizational skills

Certifications:

• Willing to be trained as a swim instructor- training will be provided.
• Lifeguard, CPR, First Aid, & AED certifications are required and can be obtained at Goldfish

• Job Type: Full-time