Players Club Representative

JOB SUMMARY

The Player Card Retail Cashier is responsible to serve as guest contact and key data entry clerk for Players Card database information. Provides retail services in the gift shop.

Pay Range: $26.19-$29.10/hour.

• Ensures increase value of the brand of del Lago – excellence, excitement, homegrown hospitality within all programs and executions
• Required to identify and gather information on valuable guests through observation, analysis, personal contact, and service
• Executes guest loyalty, relationships, and direct marketing programs
• Provides services to respond to guest requirements
• Responsible for accurately and efficiently perform data entry tasks associated with Players Club memberships
• Responsible for recording and reporting database information to management, may assist in updating database files
• Required to possess and maintain thorough knowledge of all special events, promotions, advertising campaigns and community events
• Required to display superior people skills and project mature presence and confidence.
• Conduct informal surveys and queries
• Required to become an expert of the player tracking system software
• Required to follow all standard operating procedures and cash handling procedures
• Maintains inventory and orderly and neat presentation of retail merchandise
• Performs duties related to stocking of inventory

Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Work effectively in a fast-paced environment
• Move around all work areas effectively and efficiently
• Work long hours, including nights, weekends, and holidays
• Work for extended periods seated as well as on your feet

The Player Card Retail Cashier is required to have a high school diploma or GED. One year of Customer Service experience and/or training or equivalent combination of education and experience.

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of ordinances, regulations, laws, policies, and procedures relating to the department
• Knowledge of the property’s programs to address problem gambling
• Consult with appropriate individuals and maintain system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and internal controls
• Investigate exceptions, fraud, and potential violations and report to appropriate levels of management
• Report acts of wrongdoing on behalf of any Team Member that they have knowledge of

del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.