Player Services Representative

The opportunity

Delaware North Gaming is hiring apart-time Player Services Representative to join our team at Finger Lakes Gaming in Farmington, New York. As a Player Services Representative, you willbe responsible forassistingwith all player rewards transactions.

Schedule:

Wednesday - Saturday night, 4pm-12am

$16.00 - $16.00 / hour

Information on our comprehensive benefits package can be found at

We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

• Enroll guests in the player tracking system, manageaccuratedata entry, andmaintainconfidentiality of all guest records and Player Rewards activities
• Deliver exceptional guest service, including answering questions promptly, explaining games, contests, and Player's Club benefits, andassistingwith promotions and giveaways.
• Support marketing initiatives by helping implement on-site promotions, contests, and giveaways to enhance guest engagement.
• Resolve guest concerns effectively,demonstrating strong listening skills and the ability to defuse difficult situations while preserving goodwill.
• Foster positive relationships with guests, team members, and supervisors by modeling professional behavior and mutual respect in all interactions

• High school diploma or GED required
• Strong written and verbal communication skills
• Minimum of 1year of customer service experience preferred
• Intermediate computer skills preferred
• Must be able to obtain a New York State Gaming Commission license

• Ability to lift up to 30 pounds

M-F
Weekends
8hr shift
Evenings