Customer Service - Theatre Associate

Role Overview

The Production & Theatre Associate is a full-time, seasonal role (onsite in Schenectady, NY) that will support and advance the work of two critically important teams
- Theatre (where Directors share their vision and orders the costumes for their shows) and Production (where costumes are curated, altered, accessorized, and prepared for shipping).

The Production & Theatre Associate is primarily responsible for answering all incoming calls and emails from directors and customers.

They will be responsible for following up on and proactively contacting directors to ensure all production information is complete prior to their costume ship date, capturing all information about a requested show, including show name, format, dates, directors' contact information and preferences, to ensure that internal teams can fulfill costume, merchandise, and service orders.

The Production & Theatre Associate is also responsible for writing descriptions of costumes, wigs, and accessories to be shipped to school and community theatres. These descriptions are used by the actors to identify their costumes and by our teams to track what we've sent to customers and what is returned to stock post-show.

The Production & Theatre Associate works closely with the Production and Costuming teams, ensuring directors' requests are shared and communicated, ensuring scheduling conflicts are cleared, and, when necessary, jumping in to lend a hand to the Production and Theatre teams wherever needed to ensure that all costumes, merchandise, wigs, and accessories are ready for the show and ready to ship.

If you are passionate about ensuring the show will go on for thousands of actors nationwide and delivering outstanding customer experiences, you can become a part of our legacy at The Costumer.

Theatre
Responsibilities

• Answer all incoming calls and promptly reply to all emails (same business day)

• Enter costume descriptions into computer systems to facilitate customer use and inventory management.

• Create accurate costume rental estimates.

• Capture information from directors and business office representatives to complete contracts and provide information required by the Production & Theatre teams.

• Create, process, and manage show and customer files.

• Send thank you notes and follow-up emails to customers and directors.

• Provide excellent customer service in person, online, and via phone.

• Coordinate with e-Commerce and retail teams to identify, order, and bundle merchandise with costume rentals.

• Process returned rental items and restock costumes into inventory and storage.

• Keep detailed sales, rental, and order records.

• Create worksheets for dressing lists, show notes, and costume checks.

• Learn to capably operate cash registers, computer software and equipment, and other systems and equipment with training.

• Perform other duties as assigned by supervisor.

Requirements

• 1-3 years experience working in a rental, costume rental, customer service, or administrative role.

• Excellent customer service and verbal and written communication skills.

• Ability to calculate figures and amounts such as percentages, sales prices, total purchases, etc.

• Ability to multitask and be well-organized while managing operational priorities and customer needs.

• Ability to work independently and in collaboration with a team.

• Ability to understand and follow written and verbal instructions.

• A love for theatre, performing arts, costuming, and/or Halloween!

• Proficient computer and cash register skills.

• Flexibility and willingness to enthusiastically work with constantly changing priorities.

• Ability to effectively communicate with people at all levels and from all backgrounds.

• Acute attention to detail and commitment to high standards.

• Bonus if you have experience or knowledge in…