Coordinator, Catalog Efficiency

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The Catalog Efficiency Coordinator ensures client catalogs move accurately and efficiently through Songtrust’s publishing systems. This role identifies catalog bottlenecks, resolves metadata or system issues, and collaborates across teams to maintain transparency and accuracy throughout Songtrust’s catalog workflows.

• Monitor and review new and existing Users, Songwriters, and Songs to identify where catalogs may be stalled between systems.
• Identify and follow up on clients failing the Letter of Direction (LOD) process to ensure completion of songwriter information.
• Collaborate with Product and Engineering to report and help resolve recurring system malfunctions, automation errors, or data inconsistencies.
• Review weekly Music Maestro automation errors and coordinate with internal teams to resolve failed song processing.
• Analyze terminated accounts where works remain active to ensure proper catalog cleanup and reconciliation.
• Conduct periodic reviews to identify and address duplicate works, claims, and client records across systems.
• Monitor and investigate RMP ETL errors, ensuring songs successfully process for delivery.
• Review RMP catalog for songs failing to reach the CWR process, documenting issues and recommending improvements.
• Provide regular insights on catalog flow and partner with teams to enhance metadata accuracy and system efficiency.

• 1–3 years of experience in music publishing operations, metadata management, or music data analysis
• Strong analytical and problem-solving skills with high attention to detail.
• Familiarity with music publishing systems, metadata standards (ISWC, ISRC, IPI), and CWR delivery processes.
• Excellent communication and collaboration skills.
• Proficiency in Excel, data tracking tools, and workflow management platforms
• Ability to manage multiple catalog and data review workflows simultaneously in a fast-paced environment.

• Comprehensive medical, dental, and vision coverage
• Including 100% coverage for out-patient in-network mental health services
• Fertility coverage for eligible medical plan participants
• Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
• Student Loan Repayment Assistance and Tuition Reimbursement
• 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
• A variety of ways to prioritize much-needed time away from work including:
  Flexible Paid Time Off (PTO) for exempt employees
• 3-weeks PTO for non-exempt employees
• 2-weeks paid Winter Break
• 10 Company Holidays (including Juneteenth and Wellbeing Day)
• Summer Fridays (between Memorial Day and Labor Day)
• Generous paid parental leave for every type of parent
• Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer:
This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

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