Dual Rate Supervisor Table Games

Position Summary: Supervises Table Games dealers to maintain the integrity of assigned games and personnel and mechanically deals table games in a proficient manner

Job Title: Table Games Supervisor (Dual Rate)

Department: Table Games

Reports To: Pit Manager Table Games

FLSA Designation: Exempt

License Type: Gaming

Target Pay: Start - $38.79 One Year - $43.10

Essential Job Functions for Supervisory Role:

• Monitors and supervises all gaming tables in assigned pit
• Open and close T able G ames in assigned area verifying count as provided by the dealer
• Inspect card decks prior to play
• Track and record player buy-ins, wins, losses and bet amounts
• Monitor bets and payouts and correct as needed
• Complete rating cards for players
• Initiate and verify fills to tables
• Investigate and resolve guest complaints or concerns in accordance with standard procedures
• Maintain security of all games, monies and personnel
• Must respond calmly and makes rational decisions when handling guest issues
• Participates in preparing and delivering written evaluations
• Coaches team members for success while they are dealing on and off a game
• Responsible for enforcing policies and procedures of the company
• Must b e alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures
• Monitor the volume and quality of pit business and adjust table limits as appropriate within established policy
• Essential Job Functions for Dealer:
• Performs the act of mechanically dealing a game in a proficient manner, according to current Company policies and procedures, applicable gaming regulations and meeting required rounds per hour by game type
• Responsible for handling guest transactions and notifying Table Games Supervisor of any irregularities while advising a Table Games Supervisor or Pit Manager of any disputes or arguments that may arise during the game among players/dealer
• Exchanges currency for gaming chips and pay or collect bets according to house rules in an accurate manner
• Supports and maintains guest service standards at all times while promoting outstanding guest relations
• Assists with the cleanliness of the casino property f ront and h eart of h ouse.
• Performs other duties as assigned

Qualifications:

• Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years dealing or supervisory experience is preferred
• Must be 21 years of age or older
• Must have strong leadership skills with a clear focus on guest service and t eam m ember relations as a priority
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Must possess excellent customer relations and communication skills
• Must be able to get along with co-workers and work as a team
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting

Working Conditions:

• Regularly required to stand for extended periods of time, see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Must occasionally lift and/or move up to 25 pounds
• Frequently required to stoop and kneel
• Ability to interact with others while maintaining a courteous, positive, and professional demeanor

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.