Experience Manager - iCandy NYC

The iCandy NYC Experience is a vibrant, four-floor immersive attraction that invites guests to explore New York City through a playful, multi-sensory journey—where candy and culture collide. Visitors receive a themed container at entry and wind their way through creatively reimagined spaces that bring iconic NYC neighborhoods to life, including a candy-filled Central Park, the flavorful enclaves of the Neighborhood, inspired by Little Italy and Chinatown, and the gritty, whimsical depths of the Underground.

Along the way, guests will collect up to two pounds of candy, uncover hidden stories, snap photos in fantastical settings, and engage with interactive elements that delight the senses. The final destination, The Candy Shop, is a dazzling retail space where guests can indulge in even more sweets and take home a taste of New York. This experience fuses nostalgic wonder, storytelling, and urban flavor—making it a must-visit destination for locals and tourists alike.

One Times Square is a 26-story building located at the intersection of 42nd Street, Seventh Avenue, and Broadway in the heart of Times Square. Originally built as the headquarters for the New York Times at the turn of the 20th century, the building is being reimagined as a modern-day destination for entertainment, technology, and art by Jamestown, known globally for Chelsea Market in New York, Ponce City Market in Atlanta, and Ghirardelli Square in San Francisco.

The building has been the focal point for the iconic Times Square New Year’s Eve Ball Drop Celebration since 1907 and continues to play a central role in the world’s New Year’s Eve traditions. For more information, visit

Jamestown is a design-focused, vertically integrated real estate investment manager and service provider with over 40 years of experience and a mission to create places that inspire. Since its founding in 1983, Jamestown has executed transactions exceeding $40 billion. As of September 30, 2024, Jamestown has assets under management of $13.7 billion and a portfolio spanning key markets throughout the U.S., Latin America, and Europe.

Jamestown employs more than 650 people worldwide with 12 global offices, including headquarters in Atlanta and Cologne. Current and previous projects include One Times Square and Chelsea Market in New York, Industry City in Brooklyn, Ponce City Market in Atlanta, Ghirardelli Square in San Francisco, the Innovation and Design Buildings in Boston and Lisbon, and Groot Handelsgebouw in Rotterdam. For more information, visit

The iCandy Experience Manager is responsible for the daily venue operations, including guest experience, team leadership, and financial management. The Experience Manager will implement strategic planning, ensure the flawless execution of operations, and uphold the venue’s standards for luxury and service excellence. This leader will also collaborate with leadership across Jamestown and One Times Square to ensure iCandy is the sweetest destination in New York City.

• Champion a culture of excellence, ensuring every guest interaction is personalized and meaningful
• Delivers exceptional customer service and guest interaction on an everyday basis
• Implement store policies and procedures to drive high levels of guest satisfaction
• Motivate and inspire the entire team to service excellence through training and mentorship
• Build team relationships and lead toward executing common experience goals to achieve high levels of success
• Immediate responses to guest inquiries and any concerns that are communicated
• Maintain all visual merchandising displays and presentations to the highest standards