VP Player Development

Under the direction of the organization’s Vice President Casino Player Development, the Vice President of Player Development is responsible for effectively marketing, evaluating, recruiting, establishing and maintaining a professional relationship with new players while working part time on property and part time remotely for numerous markets being targeted. Knows and ensures adherence to department and company policies, procedures, internal controls and government regulations.

This position is eligible for an incentive program determined by management. The casino gaming sales force will be measured and evaluated on their contribution of the financial growth, specifically revenue gained through relationship marketing of their VIP players.

Essential Duties/Core Competencies

• Brings in and maintains new premium players to the property.
• Ensures the highest level of Customer Service is given to guests at all times.
• Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
• Increases player core revenue by personal networking in all targeted markets and telemarketing.
• Achieves personal and department goals as determined by management.
• Regularly reviews activity reports sent from the property and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
• Maintains a high profile at VIP events, constant presence to all players at appropriate times.
• Resolves problems, questions, or concerns from VIP guests.
• Work with internal departments to maximize guest satisfaction of VIP guests while meeting property goals.
• Work with other marketing departments to ensure proper reinvestment in VIP guests, including comping and gifting of VIP players.
• Ensure the safety, security, and confidentiality of VIP players as well as other guest and employees.
• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Calls in to all necessary meetings.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
• Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
• Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision.

Work/Educational Experience

• Must be 18 years or older and be able to obtain and maintain the appropriate license pursuant to the applicable statute, rules, and regulations.
• BA/BS in marketing or a related field preferred.
• Nine (9) years’ experience in a player development capacity in a large-scale gaming operation with both Slot and Table games offerings with seven (7) years in a management capacity.

Essential Requirements

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a comprehensive understanding of player ratings systems and complimentary guidelines consistent with normal industry standards.
• Must have a proven track…