Front of House Staff – Second Stage Theater , NY Admin, Finance & HR

Classification: Non-exempt, Part-Time, Hourly

Reports to: Diamond House Manager

Department: Operations

Location: New York, New York (onsite)

At Second Stage, we create and champion plays and musical solely from contemporary writers. On our mainstage Broadway theater, the Hayes, and in our Off-Broadway theaters over the past 47 years, we have developed and presented over 200 daring and provocative theatrical experiences by working with countless artists who have contributed their talents to our award-winning productions. As the only Broadway company exclusively devoted to contemporary American writers, Second Stage is dedicated to introducing the world to bold and diverse voices of American creativity.

The Front of House (FOH) Staff works with the House Manager to ensure the comfort and safety of the theater patrons at the Off-Broadway performance space, Pershing Square Signature Center’s Diamond Theater. Primary duties include scanning tickets, greeting patrons, assisting with seating or ticketing issuers, creating a comfortable environment, and ensuring building/guest safety during performances as directed by the House Manager.

• Prepare programs for guest distribution
• Examine the FOH areas of the building, ensuring everything is ready for audience arrival
• Scan tickets
• Greet and assist patrons with locating their seats

• At curtain, help with late seating
• Participate in building /guest safety during the performances
• Perform other duties to support the Pershing Front of House Manager and Theater Operations department, as assigned

• Previous Front of House or Similar customer service experience is a plus
• Excellent verbal communication skills
• Attention to detail
• Ability to perform calmly in stressful situations; excellent problem-solving skills
• Ability to positively represent Second Stage
• FDNY F-03 Certificate of Fitness License or a willingness to obtain within 2 weeks of hire required
• CPR/First Aid certification preferred
• Interest in theater, contemporary plays, and engaging with the theater-going public
• Passion for Equity, Diversity and Inclusion initiatives within the artistic community

This position works out of The Diamond Theater at Pershing Square Signature Theater. Time will be in the theatre and lobby with often loud and amplified noises. The majority of work will be performed inside at room temperature.

This position requires long periods of standing. While in the theater, walking up and down stairs may be required as well as learning building systems as needed.

This is a part-time position, working approximately 4 shifts/16 hours per week; this position follows the theater’s performance schedule of 8 shows over a 6-day span (Tuesday – Sunday).
Applicants must be available to work weekends and Wednesday matinees
. This is a seasonal position; when there is no Second Stage production in the Diamond Theater, the Front of House position is furloughed (subject to a temporary lay-off). At that time, continued employment will be reviewed by the House Manager.

Second Stage is dedicated to building an equitable and inclusive working environment that reflects a diversity of backgrounds and experiences. Individuals from populations underrepresented in the theater field are encouraged to apply.

Second Stage is an Equal Opportunity Employer. All positions at Second Stage are filled without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, alienage, citizenship or immigration status, disability, pregnancy, genetic information, military or veteran status, marital or civil partnership/union status, familial status, caregiver status, domestic violence, sexual violence or stalking victim status, sexual and reproductive health decisions, arrest or conviction record to the extent required by applicable law, unemployment status, credit history, height or weight, or any other protected characteristic as established by applicable law.

For more information about Second Stage, visit