Audience Services Associate – Group , NY Backstage & Technical ago

Reporting to the Box Office & Audience Services Supervisor, the Audience Services Associate plays a key role in executing box office and front of house functions and contributes light support to the Marketing and Development Departments. This is a temporary, part-time position with shifts to take place between early-October and mid-December 2026. Up to three (3) training shifts will be required between September 28th and October 11th with the performance shifts beginning October 13th.

Founded in 1995, The New Group is an award-winning, artist-driven company with a commitment to developing and producing powerful, contemporary theater. In addition to producing

Off-Broadway productions, the organization champions original works through its New Group/New Works play and musical development program. The New Group also operates an acting conservatory and a tuition-free college access program.

• Non-performance duties will include:
  • Provide engaged customer service by phone, email, and in-person, demonstrating knowledge of The New Group’s current productions and programs.
  • Process single ticket sales, membership orders, donations, and exchanges in Spektrix with accuracy and attention to detail.
  • Assist with sales for special events and benefits sold through Spektrix.
  • Maintain up-to-date and accurate customer data in Spektrix.
• Performance duties will include:
  • Print, prepare, and distribute tickets; distribute access materials such as assistive listening devices; and deliver VIP notes.
  • Process sales at the theater box office (tickets & merchandise).
  • Process third party sales and lists received by email.
  • Prepare and distribute box office performance settlement report.
  • Set up signage; facilitate audience entry and egress; scan tickets; distribute programs; greet and seat latecomers; and monitor the house.
  • Provide on-site coverage for special events including talkbacks and open-captioned performances.
  • Assume supervisory oversight of front of house functions for select performances in absence of Box Office & Audience Services Supervisor.
  • Working in tandem with venue security to ensure safety of lobby and clear entry and egress paths for all staff and ticket holders.
• Understand and adhere to The New Group’s policies and procedures.
• Other duties as assigned.

• Maintain current Certificate of Fitness (F-03) Indoor Place of Assembly Safety Personnel and (S-95) Supervision of Fire Alarm Services certification with the FDNY, enforce safety procedures, and keep required safety logs.
• Outstanding customer service skills and friendly demeanor on the phone & in person.
• Demonstrates strong problem-solving skills and steady judgment in time-sensitive situations.
• Superb attention to detail and the ability to organize and complete tasks between interruptions.
• Ability to communicate verbally and in writing with a clear, professional and patient manner.
• Previous experience in ticket sales (specific experience with Spektrix a plus, but not required).
• Previous experience with front of house.
• Ability to frequently move throughout the premises, including navigating multiple levels, to provide an attentive presence. Must be able to safely and periodically lift and transport items weighing up to 30 lbs for set-up and preparation duties.
• The desire to be part of building an inclusive, equitable, and accessible environment.

If you don’t meet all of the criteria listed above and you know you have what it takes to do this job, we encourage you to apply and tell us about yourself in your cover letter.

The rate of pay for the Audience Services Associate is $22.00/hour. This is a temporary,…