Host, Executive Player Development

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Requisition #: 5052

Location:

Waterloo, NY, US, 13165

Pay Range: $62,353.20 - $64,000

JOIN OUR TEAM

With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for.

Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

The Player Development Executive assists in the leading of Marketing personnel in building relationships, promoting del Lago Resort and Casino, and providing a guest service experience that exemplifies the company mission of providing an exciting environment and world class service by delivering Old-World Hospitality and Charm. The Player Development Executive is responsible for developing and coordinating programs to attract high value players and manage such guests to ensure the guest’s satisfaction and repeat visits.

The work requires excellent communication and judgmental skills, as position is called upon to interact frequently with high value guests and make decisions regarding the issuance of complimentary items. The Player Development Executive is responsible to grow the customer data base of managed players through one-on-one interactions with our guests and will work, cross functionally and in coordination with all departments to develop, implement and monitor the annual business plan in order to achieve planned revenue and profits.

Pay Range: $62,353.20 - $64,000 annually.

The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Ensures increase value of the brand of del Lago - excellence, excitement, homegrown hospitality within all programs and executions
• Responsible for completing performance evaluations, training, coaching, and mentoring of Player Card Retail Cashiers and Casino Hosts
• Responsible for disciplining Casino Hosts and Player Card Retail Cashiers when needed
• Ensures Player Card Retail Cashiers and Casino Hosts have a comprehensive understanding of all club member benefits, promotions, and events
• Ensures the Rewards Club and Player Development program database information is always handled confidentially and appropriately
• Manages guest disputes appropriately and effectively, resolving at the lowest level possible
• Required to work with Director of Promotion, Director of Marketing, and Player Development Manager to develop, implement, and facilitate Rewards Club benefits including providing details, rules, procedures, and materials necessary
• Awards customer complimentary based on gaming action and program guidelines
• Coordinates guest visits including meals and show reservations and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort
• Assists in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction
• Contacts guests by calling,…