Ticketing and Front of House Operations Manager – is Red Hook LLC , NY Admin

The Front of House Coordinator runs the front-of-house and in-person box office operations for A VIEW FROM THE BRIDGE at the Ellen Stewart Theatre at La MaMa Experimental Theatre. The Front of House Coordinator serves as the primary point of contact for audience members and manages a team of 2-3 ushers. This position ensures an unmatched audience experience from arrival through curtain call.

The Front of House Coordinator will work closely with the ticketing platform, Today Tix, to ensure patrons have a smooth experience at the venue. They will work closely with the Ticketing & Revenue Manager of A VIEW FROM THE BRIDGE to implement box office programming changes and statusing. The ideal candidate is someone who has high-level box office and/or house management experience and is organized, communicative and dedicated to providing exceptional customer service.

Responsibilities include (but are not limited to): scheduling and supervising 2-3 ushers, managing a handheld POS for on-site ticket purchasing, handling audience concerns, managing audience seating, assisting with ticketing (house seats, comps, VIPs, etc), following all theatre safety, security and emergency procedures, end-of-shift reporting and communication with company management, general management and ticketing teams.

The Front of House Coordinator position will work in the general management office on a schedule to be determined and must be on site at La MaMa 1.5 hours prior to each performance. This is a part-time position of 25-30 hours per week.