Artist Support & Escalations Specialist
Listed on 2026-11-04
-
Entertainment & Gaming
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Universal Music Group in New York is seeking a Customer Support Specialist to handle complex inquiries and act as an escalation point for royalties, metadata, distribution workflows, and rights management. You’ll work with an expert team to diagnose nuanced issues and deliver clear, empathetic solutions to artists.
You will collaborate across teams to refine processes, document solutions, and elevate the artist experience.
This is a genuine opening to take on the Artist Support & Escalations Specialist role at Universal Music Group.
Are you ready to take on the Artist Support & Escalations Specialist role at Universal Music Group?
We would love to welcome a new Artist Support & Escalations Specialist to our organisation in New York, NY, United States.
For the Artist Support & Escalations Specialist position at Universal Music Group, we are reviewing applications now.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).