Assistant Director of Event Operations

Assistant Director Of Event Operations

St. Bonaventure University Saint Bonaventure, NY

The Assistant Director of Event Operations provides strategic and operational leadership for all aspects of event logistics and planning at the University, including internal campus events, enrollment-related events, and summer accommodations. This position oversees the day-to-day operations of the E25

Live events, process improvements, and ensures high-quality execution across a variety of event types. Working collaboratively within the department and other campus partners, the Assistant Director fosters seamless coordination, efficient resource use, and exceptional customer service for event stakeholders.

Examples of Duties

• Lead daily operations of the Events Office, including workflow prioritization, administrative systems improvement, resource allocation, and collaboration with campus partners to ensure efficient and effective event execution
• Oversee the planning, logistics, and delivery of internal campus events, enrollment-related events, and summer accommodations, managing each from initial request through post-event wrap-up in alignment with University standards and priorities, and provide operational support for external event execution as needed
• Supervise, train, and mentor event staff and student workers, set performance expectations, and foster a collaborative team environment to support high-quality program execution.
• Develop and maintain event tools, systems, and data, including event databases, scheduling systems, reports, and analyses that support planning, and continuous improvement of processes.
• Provide expert customer service and communication, responding to inquiries, advising on policies and procedures, coordinating with vendors and campus departments, and resolving issues to ensure successful events.
• Manage event logistics, resources, and compliance, including facility setup, production elements, materials verification, budget tracking, adherence to University policies, and safety standards across events.
• Contribute to strategic planning, policy development, and cross-functional initiatives as needed; perform additional duties as assigned.
• Ensure all contractual paperwork is received and properly filed for every event, and work with clients and finance teams to secure deposits and final payments in a timely manner in accordance with university policies.

Supplemental Functions

Collaborate closely with the director of Events and Hospitality on cross departmental initiatives, strategic projects, and operational priorities to help advance divisional goals.

Typical Qualifications

Education:

Bachelor's degree in a related field required (Public Relations, Communications, Marketing, Hospitality Management).

Years Of Experience

Demonstrated experience in event planning, production, and operations management is strongly preferred, with a minimum of five years of professional experience in public-facing customer service, event management, or related roles. A combination of relevant experience beyond the minimum requirement may be considered in lieu of formal education

Applicants must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Knowledge, Skills, And Abilities

• Superlative skills and abilities in customer service including dealing effectively with established and prospective clients, faculty, staff, and vendors both in person, electronically, and over the telephone.
• Knowledge of and experience with the role of event planning within a company or institution.
• Ability to establish and maintain effective working relationships with clients, vendors, associates, colleagues and members of the University staff.
• Highly skilled and able to create an idea, or adopts one from…