Commercial Loan Administrator

Pay Range: $22.73 - $30.31

The Commercial Loan Administrator provides ongoing customer service and documentation support acting as the Relationship Manager’s liaison on assigned commercial accounts. They provide professional and superior service to external and internal customers to ensure data accuracy, avoid losses, and reduce undue risk. The role handles basic commercial loans by reviewing transaction structure, determining pertinent information to gather from a variety of sources, coordinating preparation and review of loan documentation, and ensuring bank policy and regulatory compliance.

This entry‑level position, supervised by the Commercial Loan Administrator Supervisor, requires no prior commercial lending experience but demands strong problem‑solving skills, customer service and transaction processing experience, and the ability to multi‑task with attention to detail.

• Associates or Bachelor’s degree in Business or Accounting preferred.
• Experience in Commercial, Credit, Retail, or Banking Operations preferred.

• Strong listening and communication skills with the ability to deliver quality customer service to both internal and external customers in a fast‑paced, ever‑changing environment.
• Previous experience relating to customer service and transaction processing.
• Beginner‑to‑Intermediate competency with Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams).

• 20% Assist Relationship Manager(s) with requests for both new and existing borrowers to the bank to ensure proper documentation is obtained to underwrite, document and book loans. Review requests entered into the loan origination system to ensure data integrity, streamline the origination process, increase efficiency and minimize downstream impacts.
• 25% Review loan approval and perform post‑approval due diligence to ensure all compliance requirements are met and the loan adheres to bank policies and procedures. Gather additional documentation and order third‑party reports as required to meet loan terms and conditions. Review business entity and organizational documents to ensure the entity is in good standing and identify authorized signers.
• 25% Collaborate with Relationship Manager and Attorney to facilitate loan closing. Coordinate pre‑review of draft documents, gather closing fees, calculate interim interest and provide an amortization schedule as applicable. Perform initial review of signed loan documents to ensure proper documentation was obtained, signed, and dated properly, and submit the completed package for final review and boarding. Upload all documentation into the electronic file system and ensure original required documents are kept according to retention policy.
  
  Monitor document exceptions and follow up to ensure resolution. Disburse loan closing proceeds such as payoffs, wire transfers, and official checks in accordance with the Loan Closing Statement.
• 15% Responsible for ongoing loan maintenance and customer service activities, including direct contact with borrowers, attorneys, accountants, insurance agents and other vendors, to ensure receipt of updated documentation to maintain loan and credit file. Process ongoing loan transactions such as loan advances, pay‑downs, payments and construction draws. Monitor reports for upcoming renewals, past dues, maturities, overdrafts, and delinquencies. Act as a liaison between the customer and subject matter experts to research, resolve and expedite problem resolution for loan servicing issues.
• 10% Perform general administrative duties, such as maintaining electronic loan files, assisting with internal/external file audits, maintaining and sending financial statement request letters, and supporting Regional Leadership with reporting, contributions, general office duties, and distributing mail.
• 5% Other duties as assigned.

• Communicate effectively with internal and/or external customers.
• Stationary 75% of time or greater.
• Move objects up to 10 lbs.

• Generous Paid Time Off:
  At least 22 days annually, prorated in the year of hire.
• Parental Leave:
  Six weeks of paid leave at 100%…