Loan Operations Specialist

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At Pathfinder Bank, you’re not just starting a job, you’re starting a journey with a team that genuinely cares. We believe in building relationships, growing talent from within, and serving the communities we call home. If you’re looking for a supportive environment, opportunities to learn, and a chance to be part of something meaningful, this could be the perfect place for you.

• Setup new loans on the core processing system within two business days of funding and transfer ownership of existing loans to investors after a loan is sold to the secondary market. Perform file maintenance on existing accounts with accuracy, daily as needed.
• Assist Loan Servicing Specialists with detailed research and problem solving on in‑depth loan‑related customer service concerns to resolve issues and document steps taken.
• Accurately complete all necessary monetary and file maintenance transactions resulting from loan conversions, permanent financing, modifications, audit and compliance reviews, or loan payments received, including commercial participation loans.
• Maintain all escrow accounts, tracking, and analysis, including escrowed/non‑escrowed taxes and insurance as specified in procedures for hazard, flood, private mortgage insurance, and taxes.
• Review, maintain, and process the bank’s portfolio of loans sold to the secondary market in order to follow the bank’s contract with secondary markets.
• Assist in perfecting liens on new loans, maintain collateral on existing loans, review collateral expiration reports monthly, renew filings due to expire, and prepare releases upon loan satisfaction (e.g., UCC filings, liens, mortgages).
• Support Loss Mitigation and Collections with transactions related to special delinquency customers, including payments, escrow restructuring, deferrals, special delinquency reporting, charge‑off processing, and loan information support.
• Prepare various board and management‑level reports.
• Maintain proficiency in applicable laws and regulations, internal controls, and all job‑specific training requirements.

• High school diploma or equivalent, with 2–5 years relevant business or banking experience.
• Ability to multitask, prioritize, and meet deadlines in a fast‑paced environment.
• Intermediate computer skills, including proficiency in Microsoft Office Suites.
• Strong communication skills, both oral and written.
• Excellent internal and external customer service skills.
• Strong administrative and organizational skills.
• Detail oriented to produce quality work output.
• Strong mathematical skills, understanding of loan‑related credit/debit transactions, interest calculations, and fees.
• Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Willingness to learn department skill sets, product knowledge, and compliance.
• Applicants must be willing to perform all necessary job functions and uphold all customer confidentiality requirements.

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Finance and Sales | Industry: Banking

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