Vice President Loan & Card Servicing

Vice President Loan & Card Servicing – Empower Federal Credit Union

Empower FCU

Purpose:

At every stage of life, positively impact members by providing affordable financial services.

Empower FCU Core Values:
Fairness, Integrity & Honesty

Empower FCU Strategic Pillars:

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Empower Federal Credit Union offers excellent benefits including:

• Medical and Dental Insurance
• 401K with Employer Match
• Holiday Pay
• Paid Time Off and more!

A World-Class Employee Experience
:
We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.

Be Yourself, Belong with Empower
:
The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

The Vice President of Loan & Card Servicing reports directly to the Chief Lending Officer and provides strategic and operational leadership for all loan servicing and card operations functions. This role ensures regulatory compliance, operational excellence, and a member‑first approach across consumer, mortgage, and commercial servicing, as well as debit and credit card programs.

This VP Loan & Card Servicing will act as a functional expert on all payment‑related services, including initiatives and projects relating to these operations. The VP is responsible for ensuring the stability of existing processes, expanding the Credit Union's service offerings, and seeking opportunities to improve efficiency in this space.

The annual salary range for this position is: $–$.

Location:

Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.

• Strategic Direction:
  Provide vision and leadership for loan servicing and card operations, ensuring alignment with organizational objectives and member experience priorities. Drive innovation to position the credit union as a leader in loan servicing and card operations.
• Strategic Storytelling:
  Communicate complex strategies and operational priorities through compelling narratives that influence executive decision‑making and engage stakeholders across the organization.
• Payment Expertise:
  Act as the primary functional expert on all payment‑related services. Possess deep knowledge of the payments industry, including mobile payment systems, Card Networks, Settlement processes, procedures, and Rules.
• Compliance & Regulations:
  Maintain strict compliance with all Federal Regulations and requirements. Have a solid understanding of card association rules, including Master Card, VISA, AMEX, and regional PIN networks, and ensure adherence to PCI‑DSS standards.
• Card Operations Lifecycle:
  Direct the complete lifecycle of debit and credit card operations, including card issuance, activation, transaction processing, and dispute resolution (chargebacks).
• Fraud Management:
  Oversee fraud monitoring and prevention strategies for both debit and credit card portfolios. Direct responses to significant fraud events, ensuring high performance, accuracy, and adherence to regulatory requirements.
• Strategic Initiatives:
  Analyze trends to support the development and implementation of strategic initiatives for a comprehensive payment philosophy. Stay updated on credit union and industry trends in card operations, payments processing, fraud, and regulations.
• Financial Oversight:
  Develop and monitor budgets for Loan Servicing &…