Consumer Lending Specialist

Location: City of Albany
Consumer Lending Specialist page is loaded## Consumer Lending Specialist locations:
Albany, NYtime type:
Full time posted on:
Posted Todayjob requisition :
R3652

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!##
** Summary of Role:
** The Consumer Lending Specialist underwrites, and processes consumer loan applications submitted by members through all channels.  Ensures outstanding member experience, high quality loan decisions that meet the credit union’s lending policies, and quick funding.  The Consumer Lending Specialist communicates regularly with members via various channels including phone, email, and text messaging.  The Specialist uses a proactive service approach, taking ownership of loan applications during each interaction and overseeing the successful completion of these loans through funding.

The Consumer Lending Specialist is also a champion for the use of digital loan processing solutions.## ##
** Essential Job Functions/Responsibilities:
*** Successful completion of Lender Certification Program
* Maintain thorough understanding of all regulations governing consumer lending.
* Underwrites and processes consumer loan applications placed by members through all channels.
* Monitors multiple Lending Center queues and the functions within each queue, ensuring that service levels for underwriting and document review are consistently met.
* Communicates directly with members regarding their loan applications in a highly effective and professional manner through multiple channels, including phone, email, text, and Meridian Link web messaging.
* Uses a proactive service delivery approach to maximize each member interaction, sets expectations with the member for remainder of the loan process, looks for ways to prevent future unnecessary member contact and works to move applications toward funding at each touchpoint.
* Consistently renders accurate loan decisions in accordance with established policies and procedures.
* Uses strong analytical skills to review approved loans for items such as proper stipulation completion, proper rate and term handling, full document collection and identity verification, and ensuring proper system notation is maintained.
* Consults with members and recommends products and services that meet member financial needs; including Broadview Insurance, payment protection, Wealth Management, and GAP coverages.
* Is proficient in all technical applications including:
Meridian Link, FIS, Intranet, Internet, and has in-depth knowledge of our core systems
* Provides professional, quality service to members. Assists members and internal customers with questions and problems related to the credit union’s loan programs.
* Demonstrates a full understanding and knowledge of current policies and procedures necessary to underwrite consumer and student loans.
* Is skilled in personal and telephone interviewing techniques, including the ability to discuss loan alternatives in such a manner that will elicit a positive response from members.
* Attends all appropriate job related external and in-house training provided by the credit union and departmental staff meetings.
* Support the annual strategic goals demonstrating consistent effort to achieve assigned individual and team goals.
* Review credit reports with members, noting any findings, including poor credit.
* Offer knowledgeable financial counseling to members, remaining up to date on the current lending environment and economic conditions, as well as maintaining a strong and current understanding of lending risk.
* Through the credit report, evaluate member borrowing history, including repayment history with the Credit Union. Underwrite the loan request adhering to Credit Union Lending policy while determining risk and members ability to repay the loan in full. Submits recommended decision based on application details.
* Acts as a champion for the use of digital loan processing solutions, including the online/mobile loan application, the Mobile Application Center, Docu Sign, and text messaging.
* Obtains loan documents for the member whenever possible…