Commercial Card Relationship Manager - Vice President

Overview

Join the Commercial Card team!

As a Relationship Manager within Commercial Card, you will oversee a portfolio of Global Corporate Bank Commercial Card clients, each with annual spend exceeding $20 million. Your primary objectives will be to drive growth and expansion through strategic payables solutions, cross-sell products, and ensure account retention. In this role, you will build and maintain strong relationships with both your clients and internal partners to achieve growth targets, retain accounts, and promptly resolve product or service issues.

You will be responsible for maintaining high levels of customer satisfaction by engaging in regular, meaningful communication, conducting informative bi-annual or annual account reviews, sharing best practices, collaborating with service and operations teams to address concerns, and leading structured, revenue-generating optimization initiatives.

• Develop and execute client expansion and retention strategies proactively.
• Focus on overall client experience and scorecard objectives; exceed satisfaction and profitability objectives.
• Lead solution development efforts within the portfolio to best address client needs, while coordinating the involvement of all necessary internal company stakeholders.
• Build strong internal partnerships and alignment with Commercial and Investment Bank Global Corporate Bankers and Treasury Services (TS).
• Demonstrate in-depth knowledge of commercial card payment products and understand the market landscape.
• Serve as a commercial card Subject Matter Expert and become a Trusted Advisor for clients and LOB partners

• Bachelor's degree and/or 5+ years of experience in Payments, Treasury or Commercial Card
• In-depth product knowledge of Payables solutions including Commercial Card
• Proven client ownership and trusted advisor relationship building skills
• Demonstrable track record evidencing an exceptional client experience with measurable results and the ability to proactively build relationships and trust with clients.
• Experience in managing multiple clients with competing priorities and deadlines
• Excellent presentation and communication skills, including experience presenting to C-Level executives
• Excellent negotiating skills
• Proven ability to innovate, problem solve, and develop customized solutions to solve client issues and challenges
• Highly proficient in Microsoft Suite (Outlook, PowerPoint, Excel), Salesforce, and Video Conferencing
• Proven ability to innovate, problem solve, and develop customized solutions to client issues and challenges
• Effective team player with a strategic mindset, able to assess how actions affect subsequent processes and outcomes

• Possess accounting and finance knowledge, understanding of client accounting systems and ERPs; workings of sFTP and API