Branch Ambassador - Eastern Suffolk Area

Full Time Branch Ambassador – Eastern Suffolk Area

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. We believe banking should fit our customers’ everyday lives – not the other way around.

As a Branch Ambassador, you’ll use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable, growth‑oriented and customer‑experience‑obsessed.

• You’re friendly, engaging, and can connect with customers whether you’re helping folks with technology challenges, having casual conversation, or simply showcasing cool services and products.
• You reduce customer financial anxiety by helping determine personal and business financial needs, and you pull in experts who guide customers to their financial destination.
• You understand compliance in banking and ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.
• You support customers in all areas of the branch, from cash handling to rotating throughout the branch based on customer needs.
• You help improve the overall retail customer experience by reducing handoffs; every Ambassador is equally an “expert.”
• You’re naturally curious and eager to learn, and you’ll learn what Capital One offers our customers in products, services and experiences to guide them toward their financial goals.
• You’re digitally savvy, showcasing what’s possible in our physical space and how to navigate our mobile and online experience using the branch’s laptops and iPads. You take an active role in educating customers on other banking channels.
• You’re a team player and work with an energized team of banking professionals, inspiring and being inspired in return.
• You research and answer customer inquiries to enhance retention and engagement by leveraging tools and channels to recommend appropriate solutions.
• You travel between branches in the assigned local area and support the market you’re assigned to.

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales or customer service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of retail, sales or banking experience.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Mattituck, NY: $51,542 – $54,600 for Branch Ambassador

Riverhead, NY: $51,542 – $54,600 for Branch Ambassador

Shirley, NY: $51,542 – $54,600 for Branch Ambassador

Speonk, NY: $51,542 – $54,600 for Branch Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws.

If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin All information you provide will be kept confidential and used only to the extent required to provide reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to

Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Positions posted in Canada are for Capital One Canada, in the United Kingdom are for Capital One Europe, and in the Philippines are for Capital One Philippines Service Corp. (COPSSC).