Personal Banker

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth— with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices across the U.S.

• Provide exceptional customer service in accordance with Valley’s mission statement and engage customers with friendly, professional service.
• Demonstrate and educate customers on all bank products and services, cross‑sell various products and services.
• Present a confident, professional demeanor to establish trust, gain knowledge from customers, and recommend appropriate products and services.
• Analyze customers’ financial needs, maximize sales opportunities, open new accounts, discuss and sell loan products, and promote online and mobile banking.
• Meet customer expectations, achieve service quality standards, oversee the sales referral process, coach and mentor branch staff members.
• Perform all required customer transactions, utilize Teller scanning equipment, cash recycling, cash dispensing machines, and coin machines, and maintain and balance a cash box.
• Act as Vault Teller, ensure branch cash adequacy, assist in ordering and shipping currency, control cash distribution limits, and distribute cash to Tellers.
• Assist in community events (e.g., Habitat for Humanity) and support CRA initiatives, activities and programs.
• Report significant matters, issues and unusual customer activity to Manager, maintaining personal knowledge of compliance and regulatory requirements.
• Maintain knowledge and compliance with the bank’s Code of Conduct and all policies and procedures.

• Excellent verbal and written communication; write correspondence and demonstrate products and services to customers.
• Strong interpersonal customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
• Strong analytical, problem‑solving, and decision‑making skills to uncover and resolve complex customer issues.
• Make sound on‑the‑spot decisions regarding customer transactions, weighing satisfaction issues with bank exposure to loss or fraud, and think through and rationalize decisions.
• Interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Deep understanding of retail banking and strong customer service skills to engage customers in conversation about products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Manage multiple projects simultaneously.
• Proficient computer skills.

• High School diploma or GED and minimum 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• Associate’s or Bachelor’s degree with a concentration in accounting, business, finance, economics or a related field is preferred.

• FIS/IBS (Integrated Banking Solutions).

Referrals increase your chances of interviewing at Valley Bank by 2x.

Apply BELOW