Branch Ambassador- North Nassau Area

Overview

Full Time Branch Ambassador
- North Nassau Area

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives—not the other way around.

As a Branch Ambassador, you'll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers' banking experience. You'll perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve.

We’re not just looking to fill open positions—we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

• Connect with customers and help them with technology challenges, casual conversations, and explanations of services and products.
• Help determine personal and business financial needs and refer to experts when needed to guide customers to their financial destination.
• Ensure compliance with audit and security policies and procedures in accordance with Bank policy and federal regulations.
• Support customers in all areas of the branch, including cash handling and service needs, and rotate throughout the branch based on customer needs.
• Improve the overall retail customer experience by reducing handoffs; act as the branch expert.
• Learn about Capital One products, services, and experiences to guide customers toward their financial goals.
• Be digitally savvy and educate customers on the mobile and online experience and other banking channels.
• Collaborate with a team of banking professionals and inspire teammates.
• Research and answer customer inquiries to enhance retention and engagement, using tools and channels to recommend appropriate solutions.
• Travel between branches in the assigned local area to support the market.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

• Associate's degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries are listed below by location. Salaries for part-time roles will be prorated. Location-specific ranges reflect the amount Capital One is willing to pay at the time of posting.

• Carle Place, NY: $51,542 - $54,600
• Cedarhurst, NY: $51,542 - $54,600
• East Meadow, NY: $51,542 - $54,600
• Glen Cove, NY: $51,542 - $54,600
• Great Neck, NY: $51,542 - $54,600
• Hicksville, NY: $51,542 - $54,600
• Levittown, NY: $51,542 - $54,600
• Plainview, NY: $51,542 - $54,600
• Roslyn, NY: $51,542 - $54,600
• Wantagh, NY: $51,542 - $54,600
• Williston Park, NY: $51,542 - $54,600

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you require an accommodation during the application process, contact Capital One Recruiting at or via email at Recruitin For technical questions about Capital One's recruiting process, please email

Capital One does not provide, endorse nor guarantee third-party products, services, or educational tools available through this site. Capital One is made up of several different entities; postings in Canada/UK/Philippines refer to Capital One entities in those regions.