Fraud Assistant Manager- NY, NJ or PA

About Us

We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like...

• Pension Plan, 401k Plan, and 401k matching contributions
• Excellent health benefits
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• More than ten paid holidays per year
• Wellness program
• Tuition reimbursement
• Student loan repayment
• Employee recognition program
• Educational incentives...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union.

Title of Position: Fraud Assistant Manager - NY or PA

Position Type: Full-Time. Typical shifts include Monday through Friday 8:00AM to 5:00PM.

Compensation Range: $ 65,000/yr.

- $90,000/yr.
* Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is located On-site at our Corporate Headquarters in Endwell, NY.

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply:
Visions Federal Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position. If this is not listed in the job description, Visions Federal Credit Union will not provide sponsorship for the candidate to work in the United States.

• Provide daily supervision and guidance to Fraud Coordinator and Investigative Analysts I and II.
• Delegate tasks and responsibilities effectively and ensure fraud staff understand their roles and responsibilities.
• Monitor fraud staff performance and provide regular feedback, coaching, mentoring, and corrective action as necessary.
• Address and resolve any issues or conflicts within the Fraud Department or externally with other departments.
• Serve as a point of escalation for complex fraud challenges that Coordinators and Analysts are unable to resolve.
• Create individual development and succession plans for assigned staff.
• Manage, prioritize, and assist the workload of the fraud team to ensure timely and accurate completion of projects and tasks.
• Respond and assist the Fraud Coordinators and Analysts to resolve member and staff inquiries or issues within the timelines set forth.
• Assist Director of Risk Mitigation to ensure all policy/procedure and compliance standards are being met and intervene as needed.
• Assist the Director of Risk Mitigation with annual policy, program, procedure, process and risk assessment updates and make recommendations for improvements.
• Review, approve, and ensure that all fraud processes and tasks carried out by the Coordinators and Specialists meet organizational standards and comply with legal and procedural requirements.
• Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations.
• Evaluate programs and workflows and optimize fraud claim intake and disposition in all fraud intake channels.
• Collaborate with internal and external stakeholders, including project, channel, line of business, technology, operations, legal and compliance teams to implement effective fraud prevention measures.
• Resolves complaints received by the Fraud Department.
• Acts as a liaison with law enforcement and attends court proceedings.
• Develop and deliver training programs to educate employees on fraud detection techniques, best practices and reporting procedures.

• Remain up to date with federal, state and local laws and regulations to ensure enterprise-wide compliance for all aspects of fraud.
• Assist with compiling information for all fraud audits and examinations and collaborate with enterprise leadership as needed.
• Provide departmental back-up coverage as needed.
• Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
• Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
• Perform other duties needed to help fulfil our mission, drive our…