Queens Branch - Banking Department​/Teller Section & Safe Deposit Box Section Associate; Assis

Introduction

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Assists Head teller supervises the activities of tellers in receiving and paying out cash and keeping records of transactions related to banking of the Teller Operation Section in the Banking Department, and helps to manage customer service representatives of the Banking Department.

Supervision of Operation

• Backup in absence of the Head teller daily operation.
• Assist Head teller ensure that daily branch cash balances kept to the management’s guideline.
• Assist Head Teller verify and authorize teller transaction function in T24 system.
• Assist Head teller print MT103 incoming payment instruction from SAA for teller processing.
• Supervise all tellers and assist to solve on job problems.
• Countersign and crosscheck daily remittances.
• Release the check hold request by residential mortgage section for loan payment.
• Review Safe Deposit Box access IN & OUT record log.

Customer Service

• Verify identity and signatures of customers for withdrawals from account.
• Cash checks for customers.
• Handle sales of financial instrument.
• Accept outgoing remittance transactions.
• Accept RMB cash deposit and withdrawal.
• Accept Foreign Currency Exchange.
• Balance cash drawer daily (USD and CNY)
• Promote and cross-sell banking products to potential customers.
• Conduct remittance investigations and input outgoing remittance MT103.
• Process all incoming payments credit to proper accounts.
• Daily monitor and process ACH transactions that are booked to ACH Suspense accounts.
• Process check returned items.
• Process check on us return or repost request by ADM Section.
• Process Foreign check collection.
• Serve customers with friendly, warm and helpful attitudes at all time.
• Verify the accuracy of outgoing remittance.
• Verify non-customers Information input by other teller or clerk.
• Strictly comply with the BOC Global Service Standard & BOC NY Performance Evaluation.

Compliance

• Understand, comply with and monitor the activities, if necessary, of all applicable laws and regulations regarding Anti-Money Laundering, Bank Secrecy Act currency transaction reporting and suspicious activity reporting.
• Back up supervises and filing of CTR.
• Review of update and newly set up of non-customer profiles.
• Verify identity of non-customer by using BOCNY Relationship Sanctions screening system/Bridger Insight.
• Report suspicious activities to AVP and/or Branch BSA Officer when necessary.

People Management

• Backup in absence of the Head Teller.
• Carry out supervisory responsibilities in accordance with the Banking Department’s polices and applicable laws to help staff.
• Train employees; planning, assigning, and directing work; addressing complaints and resolving problems.

• Bachelor's degree is required
• Minimum 5 years of Banking experience
• Demonstrate People management knowledge, teller operation knowledge, and safe deposit box process knowledge
• Bilingual ability in English and Mandarin

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.