Front Office Support - Financial Markets

Financial Markets | Front Office Support, Middle Office | Vice President | NYC

About ING

In Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

We foster a culture where individuality is encouraged. Our environment aims to be fun, friendly and supportive, where you can be yourself and maximize your contributions. ING Americas follows a hybrid work model with in-office and remote flexibility. Hybrid arrangements vary by business area.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

About the position

Front Office Support (FOS) sits within Financial Markets and supports both Sales and Trading. FOS provides support to various Sales and Trading teams within ING Financial Markets LLC and ING Capital Markets LLC. It serves as a primary contact between Financial Markets and the wider Support function. Partners include:
Legal, Credit Risk, Compliance, Operations, GSO/Outsourced Providers, and other FM departments within Wholesale Banking offices in Amsterdam, London and Singapore.

About the department

Over time, tasks have shifted from operational and risk-oriented departments to the front office. This has created additional strain on front office staff and reduced time for commercial activities such as client prospecting. ING Financial Services LLC is seeking a Vice President to lead the Front Office Support team for Financial Markets in New York City. The role covers coverage of new and existing ING relationships in the Americas.

The role is specific to one or more business areas depending on the candidate’s background and expertise. You will work as a player/coach of the Front Office Support/Middle Office team and report to the Head of FM NY Business Management.

Responsibilities

The primary role is to assist with non-execution activities for the trading function.

Trading Support – End-to-end support across trade life cycles and post-trade event management through to maturity.

System and Product Support – Deep knowledge of detailed trade flows across FM products and platforms.

In certain circumstances, trade support requires booking and amendment of trades within the periodic lifecycle of a trade, including exception handling processes, intercompany booking flow and other adjustments within trading platforms.

The successful candidate will train across specific deal capture platforms related to specific products and will understand the end-to-end trade flow process from pricing and execution through settlement and reconciliation.

Trade Support Coverage:
Credit Trading, Rates, FX/MM, GSF, and Commodities.

FO Systems Covered:
Bloomberg, Murex, Anvil, Sophis, Summit, PEGA and Vantage.

Main Duties and Responsibilities of Role

• Act as a liaison on behalf of FM Front Office towards all second-line and outsourced support teams, developing knowledge of necessary processes to drive operational excellence and achieve positive outcomes.
• Contact point for operations, counter parties and market counter parties across settlement issues, fails and claim management processes.
• Lifecycle trade management.
• Exception handling across FO platforms, booking logic.
• Break handling/reconciliation.
• Back-to-Back booking flows.

Ad-hoc Support

• Outside of day-to-day activities FOS are also required to provide additional ad-hoc support using extensive knowledge of end-to-end process flows, systems, operations and their position within the FM network.
• Examples (not exhaustive):
  • Regulatory and Administrative Support – Providing liaison and administrative support for onboarding and maintenance of clients, brokers, market counterparts, CCPs, etc.
  • Provide link between eCommerce infrastructure, our client base, and the business. Assist with legal documentation related to client relationships, regulatory or product-specific documentation.
  • Project support where required, such as system migration, new regulation, process enhancements, trade floor migration, etc.

Qualification/Education

• Minimum of 5 years of experience
• Bachelor’s degree in business or a closely related quantitative field
• Background in Financial Services…