Banker, Bank Customer Service

Job Description

Job Description

This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.

In addition, our comprehensive compensation package includes : medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k) / Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

The Banker provides customers with exceptional financial support and advice while ensuring the highest levels of service delivery. In this role you will conduct all retail banking financial transactions and cross-selling bank products and services with the goal of deepening relationships.

Leveraging the bank’s service and sales culture and increasing customer engagement is tantamount to the success of the Universal Associate Banker. The right person for this role is professional and capable of face-to-face interactions with customers to address complex financial needs and technologically savvy as it relates to bank services.

The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors.

• Consistently provides quality customer service by demonstrating our service / sales relationship building behaviors.
• Evaluates and identifies financial needs and presents appropriate products / services to meet those needs.
• Opens new accounts and related products / services (e.g., debit card, direct deposit, etc.)
• Processes all financial transactions (e.g., cash / check deposits, withdrawals, etc.)
• Participates in branch activities and events planned by Branch Management.
• Focus on achieving individual and team goals.
• Performs all teller related duties, including managing a cash box, replenishing cash in ATM / ITM’s, maintaining adequate supplies for customer use, conducting monthly audits, and related activities.
• Keen attention to all activities related to the processing of various types of accounts and ensures compliance with applicable regulations, policies, and procedures.
• Competently and confidently teaches and demonstrates self-service options to customers.

• Addresses internal and external inquiries relating to bank products and services, transactions, and policies and procedures.
• Maintains confidentiality of customer information by complying with the Privacy Policy; complies with established policies and procedures when responding to inquiries and requests.
• Promotes the security and safety of all employees and customers by complying with the Security Program.
• Assists customers with entry to their safe deposit boxes, ensuring strict adherence to all bank policies and procedures.
• Participates in business development efforts as assigned.
• Assists in other areas of the bank / branch as required.

• High school diploma or equivalent and a minimum of two years banking or retail experience with an emphasis on sales and customer service.
• College degree, with a minimum of one year of banking, retail, or equivalent experience.
• Strong customer service, sales, interpersonal, and communication skills; ability to remain positive and customer focused at all times.
• Must have the ability to work flexible hours and travel to various branch locations, as staffing requires, for unspecified periods.
• Proficient with computers and the use of various programs and software…