Teller, Finance & Banking

Apple Bank Teller

Location:

Bronx, New York. Salary range: $18.50/hr - $22.50/hr.

The Teller processes a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments, while delivering exceptional customer service. The incumbent actively engages customers, provides them with basic information regarding Apple Bank products/services, and refers customers to more experienced colleagues to provide suitable financial solutions. The Teller is responsible for maintaining and balancing a cash drawer, listening to customers attentively, escalating issues to branch management as required, and complying with Apple Bank policies and procedures to minimize risk and protect the financial well‑being of the customer.

• Perform basic financial transactions, including but not limited to check cashing, withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures.
• Provide exceptional customer service in a prompt, efficient, and courteous manner.
• Respond to customer inquiries and resolve routine issues, escalating complex problems to more experienced staff members.
• Develop basic knowledge of products/services offered by Apple Bank to effectively assist the customer; recognize opportunities to offer additional bank products and services by referring customers to the appropriate colleague within branch, meeting assigned referral goals.
• Comply with all operational controls, including legal, corporate, and regulatory procedures to minimize risk and protect the financial well‑being of client; safeguard assigned cash and negotiable instruments.
• Maintain a cash drawer and follow proper balancing and reconciling procedures; prepare daily proof sheet at the close of business each day.
• Provide additional services, including issuance of money orders, cashier's checks, traveler's checks, and exchange of foreign currency.
• Perform non‑teller clerical duties on a periodic basis.
• Adhere to the Bank’s Code of Conduct.
• Perform other duties and tasks as requested.

• High school diploma or GED required.
• Minimum 6 months of cash handling or customer service experience required; prior teller experience preferred but not required.
• Customer service focus with ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions.
• Must display ability to understand Apple Bank product offerings.
• Strong interpersonal and organizational skills required.
• Excellent communication skills (verbal + written).
• Display courteous and friendly behavior.
• Detail oriented and ability to function in a fast‑paced environment.
• General math and basic computer skills required.
• Display willingness to be cross‑trained on non‑teller functions.
• Self‑motivated and ability to multitask effectively.
• Must display sound judgment and discretion when utilizing confidential information.
• Possesses strong work ethic, positive attitude.
• Ability to stand for extended periods of time.
• Ability to work weekends/extended hours and at neighboring branch locations when necessary.
• Mandatory training may require occasional travel.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.