Fintech Operations Director

Senior Talent Partner - GTM/G&A @ Mews | Talent Acquisition, Business Partner Support

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Can you help us change the world?

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry‑leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole… 🐇

First things first: you want to know what you’re actually applying for.

Our platform powers some of the world’s most innovative hotels, and our fintech business already processes more than $10B in card volume annually. As our payments business scales across markets, we’re strengthening the operational engine behind it — payments, fraud, and first‑line compliance — so we can move money safely, efficiently, and t’s where you come in. As Fintech Operations Director, you’ll act as the operational “COO” of our fintech business.

You’ll lead a team of around 15–16 specialists, including four direct reports, across payment operations, fraud, chargebacks & disputes, and first‑line compliance.

Your mission is to:

• Mature and scale our payment and fraud operations to support the next phase of growth
• Standardise and automate processes to improve quality, resilience, and scalability
• Lead, motivate, and develop the team, providing the strategic direction and clarity they need to do their best work

You’ll work closely with Product, Engineering, Risk, Compliance, Regulatory, and Finance teams to ensure our operations are robust, efficient, and aligned with regulatory and scheme expectations and business goals.

• Own and execute the overall fintech operations strategy, ensuring payments, fraud and first‑line compliance can scale with our growth.
• Lead day‑to‑day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management.
• Oversee first‑line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience.
• Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds.
• Lead first‑line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second‑line teams on policies, controls and audits.
• Build and develop a high‑performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths.
• Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first.
• Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives.

• 8+ years’ experience in operational leadership within payments, fintech or regulated financial services, ideally in a high‑growth environment.
• Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths.
• Proven ownership of payment operations end‑to‑end: settlements, reconciliation, exceptions and dispute management.
• Experience leading fraud and first‑line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context.
• Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently.
• Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes.
• To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas,…