Loan Operations Consumer Document Review Representative

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

As an integral member of the Loan Operations Department, the Loan Operations Consumer Document Review Representative 1 is responsible for the review and onboarding of loan and collateral documentation to ensure accuracy, compliance, and protection of the Bank's security interests. This position reviews loan files for adherence to regulatory requirements, internal policies, and lending guidelines, and is responsible for onboarding loans from various Loan Origination Systems (LOS) into Community Bank's core operating system, Jack Henry & Associates' Xperience.

The representative ensures the accuracy and completeness of loan and collateral information, identifies and resolves documentation exceptions, and supports efficient loan boarding and collateral management processes.

Essential Responsibilities:

• Review loan documentation and verify new loan information on the system for accuracy and adherence to regulatory requirements and internal policies and procedures, refer major loan violations to the supervisor for review
• Identify and issue exceptions for errors in calculations, missing documentation, and/or documents needing correction
• Ensure accuracy of contract figures, disclosures, signatures and documentation for loan type
• Review insurance applications and health questions; verify eligibility for coverage, identify and write exceptions for errors in calculations and/or missing documentation
• Enter new/updated data for renewals and modifications directly into the core system
• Process cross-applications in the core system to move funds/fees to the appropriate general ledger during the onboarding process
• Process maintenance items submitted from Loan Ops internally or from other departments
• Review general ledger outages and process the proper cross-applications and/or maintenance to clear
• Review and verify auto transfer forms to the system to ensure accuracy
• Configure documents to be accessible in computer programs utilized by the Department
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion
• Review loan files to ensure the proper documentation is obtained for collateral perfection
• Submit and track electronic lien filings (FDI) and UCC filings (I-Lien), ensuring timely and accurate processing
• Review new loan files to ensure the proper documentation is obtained to perfect the Bank's collateral
• Research and resolve onboarding and collateral-related issues

Ancillary Duties:

• Provide assistance wherever necessary to help the Loan Operations…