Commercial Lending Operations Specialist

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Full Time Clerical Cooper City, FL, US

5 days ago Requisition

Salary Range: $55,000.00 To $65,000.00 Annually

About Bright Star:

As a member of Bright Star Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, Bright Star offers a diverse range of financial services and opportunities.

Bright Star Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Engagement Area
• Wellness Studio & Gym at our Corporate Headquarters
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

Position Summary:

The Commercial Loan Operations Specialist is responsible for supporting the Commercial Lending Department through loan processing, post-closing administration, servicing coordination, and operational support functions. This role serves as a key liaison between members, underwriting, internal departments, and external partners to ensure commercial loan files are complete, accurate, compliant, and efficiently managed throughout the loan lifecycle. The position also provides support for participation loan administration and partner relationship coordination as a secondary responsibility.

• Serve as a primary point of contact for borrowers during the loan application and processing phase.
• Collect, organize, and review financial statements, tax returns, rent rolls, organizational documents, and other underwriting requirements to ensure completeness before underwriting submission.
• Coordinate directly with members, brokers, attorneys, and third parties to obtain outstanding documentation and resolve file deficiencies.
• Prepare and submit complete loan packages to underwrite in accordance with internal procedures and timelines.
• Track loan status and maintain consistent communication with borrowers and internal stakeholders throughout the underwriting and approval process.
• Assist with pipeline management and follow up on outstanding credit and documentation conditions.

• Follow up on post-closing items, including recorded documents, title policies, SNDAs, insurance requirements, and trailing documentation.
• Prepare partial releases, payoff letters, estoppels, and servicing-related correspondence in accordance with loan requirements.
• Coordinate servicing requests, including pledged fund releases, payment inquiries, payoff requests, and covenant tracking items.
• Scan, index, upload, and maintain loan documentation in accordance with retention policies, audit standards, and regulatory requirements.
• Coordinate with internal departments to ensure timely completion of servicing and operational requests.

• Submit and manage departmental service tickets and operational requests.
• Assist with commercial loan system maintenance, file organization, and document imaging.
• Support departmental workflow efficiency and process improvement initiatives.
• Maintain accurate loan records and ensure consistency across internal systems.
• Coordinate outreach to borrowers for the collection of annual financial statements, tax returns, rent rolls, insurance documentation, and other required annual review items.
• Maintain regular communication with members regarding outstanding financial reporting requirements and follow up to ensure timely submission.
• Track and monitor receipt of required financial documentation to support annual portfolio review processes.
• Organize and prepare collected financial information for underwriting and portfolio management review.
• Assist with participation loan sales and ongoing communication with partner institutions.
• Support participation file maintenance, documentation coordination, and servicing requests related to participated loans.
• Help facilitate onboarding and maintenance of…