Loss Prevention Specialist

• Location 106 N MARKETPLACE BLVD,Lansing, MI, 48917,United States
• Base Pay $24.66 / Hour

• Name Candace Williams
• Email

Responsible for receiving, investigating and recommending settlement of fraud claims involving members, including, but not limited to use of credit cards, ATM transactions, cash and check transactions and loan accounts by performing the following duties personally or through subordinates.

include the following:
Other duties may be assigned. The Credit Union reserves the right to modify, amend or eliminate the described functions, tasks and responsibilities of this position at any time when the circumstances warrant such a variation.

• Receives information from Credit Union departments, other financial institutions and law enforcement agencies regarding suspected fraud cases.
• Conducts interviews to gather information relating to fraud investigations of losses or potential losses.
• Contacts Members by phone.
• Compile detailed reports on fraud cases and collaborates with law enforcement.
• Prepare written reports.
• May represent the Credit Union at legal proceedings regarding suspected fraud cases. Testify in civil or criminal proceedings.
• Implement or monitor processes to reduce financial losses. Recommend new or improved processes to reduce risk exposure.
• Maintain documentation or reports on incidents.
• Recommends accounts to expense as losses
• Receives, processes and answers applicable fraud related subpoenas.
• Completes regulatory reporting requirements in accordance with NCUA Rules and Regulations, preparing criminal referral forms when necessary.
• Assists and supports branch offices when potential fraud or loss situations occur.
• Prepare and review regular fraud loss reports.
• May be able to assist with bond claims.
• Attends meetings, seminars, etc. to expand expertise and maintain professional contacts. Organize in-house seminars as well.
• Review film footage for suspected fraud.
• Assists in training of staff regarding fraud and loss prevention. Communication with staff on the telephone on potential fraud.
• Prepares correspondence with members, law enforcement agencies, etc. regarding fraud cases.
• Continues professional development through professional organizations, educational courses, books and professional journal publications.
• Counsels members on proper use of Credit Union products and services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Under Michigan law, a person with a disability needing accommodation for this position must notify the employer in writing within 182 days after the need is known or reasonably should have been known that an accommodation was needed.

High school diploma or general education degree (GED); past experience in fraud or loss prevention and/or training in all phases of fraud activity, including, but not limited to skip tracing; general knowledge and understanding of applicable laws and regulations including, but not limited to state penal code, Michigan Collection Practices, Reg CC Federal Reserve Regulations, Check Processing and Reg E; demonstrated knowledge of investigative procedures;

knowledge of Credit Union products and services, including policies and procedures; or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, employees, law enforcement agencies, members, and the general public.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Ability to use PC; excellent verbal and written communication skills; demonstrated ability to perform job responsibilities accurately, efficiently and in a professional manner; ability to maintain appropriate confidentiality in matters pertaining to…