Student Accounts Representative

Bard College Student Accounts Representative

Bard College seeks a Student Accounts Representative to join the Student Financial Services (SFS) department. The Student Accounts Representative is a full-time position responsible for the day-to-day student account functions and will report directly to the Director of Student Financial Services. The successful candidate will have a high level of professionalism and confidence in customer service and be able to handle confidential student information.

It is critical that the individual in this role bring strong verbal and written communication skills and attention to detail. They must also have the ability to multi-task and prioritize duties in a fast-paced, ever-changing environment. The successful candidate will excel at working in an environment that is broadly diverse with regard to race, ethnicity, socioeconomic status, gender, nationality, sexual orientation, and religion.

This is a full-time, year-round, benefits-eligible position located on the Annandale campus of Bard College. The position requires availability to work occasional weekends and evenings, as needed.

Bard College’s main campus is in Annandale-on-Hudson, N.Y., with 1,900 undergraduate students; the College also includes multiple graduate programs. The 1,000-acre campus sits along the Hudson River and offers the Fisher Performing Arts Center, and Hessel Museum of Art, and is the home of the Bard Prison Initiative, the largest college-degree-granting prison education program in the U.S. The Bard Network also includes several Bard High School Early Colleges across the country as well as international campuses and partnerships.

Bard College is a private institution working in the public interest. Bard faculty and staff lead their students by example, building upon the existing network of boundary-breaking programs focused on rethinking who can and should be included in a liberal arts education.

• Assist with inquiries in person, on the phone, and via email regarding current and delinquent student account balances, payment deadlines, status of refund checks, and other student account related inquiries Assist students and parents in making payments, setting up a payment plan, waiving optional charges, and adding money to their flex accounts
• Process, review, print and mail monthly billing statements
• Review refund requests
• Assist with 1098-T tax form inquires
• Assist with the daily processing of payments to students accounts via cash, check and wire transfers
• Maintain in-depth knowledge of the college's policies and procedures in regards to billing and refund policies, institutional and FERPA confidentiality regulations
• Maintain a general knowledge of Financial Aid information to assist students and families in a holistic way
• Serve as the back-up for other Student Financial Aid Services functions
• Protect the confidentiality of student records and files within Student Financial Services
• Apply College policies and procedures and federal and/or state laws and regulations regarding financial aid and cash management functions and confidentiality regulations as needed
• Other special projects and job-related duties as assigned

• Prior customer service experience required; higher education experience preferred
• Associate’s degree preferred
• Competency in Microsoft Office Suite and Google
• Knowledge of Ellucian Banner a plus
• Excellent verbal and written communication skills
• Organization, accuracy and keen attention to detail
• Ability to work with confidential information
• Must be able to work occasional weekends and evenings, as needed
• Must be able to occasionally lift 20 pounds

$26 - $28 per hour

This salary range reflects the College's good faith and reasonable…