Collections Specialist

Masis Staffing Solutions is hiring a Collections Specialist to manage customer accounts, monitor outstanding balances, and drive timely payment collection. You’ll work directly with customers and internal teams to resolve disputes, reduce delinquency, and support cash flow—while maintaining strong customer relationships.

• Monitor A/R aging reports and prioritize collection activity
• Contact customers by phone, email, and written correspondence for past-due invoices
• Investigate and resolve billing discrepancies, disputes, and account issues
• Document collection efforts and communications accurately
• Partner with Sales, Customer Service, and Finance to resolve account concerns
• Review payment trends and flag collection risk Reconcile accounts and ensure payments are applied correctly
• Prepare weekly/monthly collections status reports
• Escalate significantly delinquent accounts when appropriate
• Support month-end close related to accounts receivable
• Assist with evaluating creditworthiness and recommending credit limit updates
• Follow company policies, accounting procedures, and contractual requirements

• 5+ years of collections phone experience (required)
• Strong customer service and communication skills
• Comfortable handling disputes and difficult conversations professionally
• Ability to stay organized and document activity consistently

#MFT1
Masis Staffing is committed to providing a workplace free of discrimination, harassment, and retaliation. We are an equal opportunity employer. Applicants, employees, and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation or transgender status), national origin, age (40 or older), veteran status, disability and genetic information (including family medical history).