Retirement Plan Operations & Service Specialist; Irvington, NY

Headquartered in beautiful Carpinteria, California, Plan Member is a growing financial services firm serving hundreds of thousands of clients nationwide. For more than three decades, Plan Member has provided premier retirement and investment services to individual investors as well as employees of education, nonprofits, governmental and private sector organizations. Plan Member has been a top-ranked fee-based broker dealer since 2004 and top-ten ranked for new retirement plans added and K-12 retirement plans.

With a mission of making a positive difference for our Partners, Members and Employees, Plan Member provides generous benefits and a personalized company culture that champions career growth and is looking for highly motivated individuals to join its growing team.

Location Information: On-Site in the Irvington, NY Scarborough Alliance Office (Westchester County)

Starting base salary is between $75k and $90k annually, however, it is ultimately determined by the scope of the position, the candidate's relevant experience, credentials/certifications, and internal equity.

In addition to salary, this position is eligible for an annual bonus pool. Benefits include, PTO, health, medical, vision, disability, life insurance benefits as well as 401(k), profit-sharing retirement program and much more.

Scarborough Alliance , a part of Plan Member Retirement Services, provides investment advisory, retirement planning and administrative services for local unions and their members throughout the country. We have been in business since 1970 and currently service participants in 48 states from Maine to Hawaii. Check out our website to learn more at

Financial services position with a wide variety of responsibilities including client services, retirement plan operations, administrative duties, and licensed sales support.

• Perform operational responsibilities such as address changes, beneficiary changes, distribution processing, loan operations, check deposits, contribution processing, and new account set-up
• Handle incoming rollovers including communications with Regional Managers, ensuring that funds are invested properly and following up on IRA rollover statuses
• Service investment advisory accounts including new account set-up, Required Minimum Distributions, trading, distributions, contributions and researching tax loss harvesting opportunities
• Handle death claim process including explaining the options to beneficiaries and encouraging their continuation in the plan, handling of form and document processing
• Execute trade orders across various retirement plans and brokerage platforms as requested by clients
• Confirm accuracy of transactions submitted to recordkeeper
• Communicate and coordinate with recordkeepers to ensure timely processing, including troubleshooting client concerns and issues
• Draft template letters and other correspondence to participants
• Maintain electronic client files

• Provide service to clients on topics such as one-time withdrawals, systematic installment payments, applicable IRS rules, plan loans, beneficiary designation, trusted contacts, death claims, mutual fund information, market fluctuations, Required Minimum Distributions, form requests, participant web access assistance, plan features, etc.
• Accept trade orders as…