Assistant Credit Manager

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

The Assistant Credit Manager supports the Corporate Credit Manager in overseeing credit, collections, and deductions activities across all Ashley locations. This role focuses on maintaining a clean accounts receivable balance, reducing deductions and open issues, ensuring timely collections, and enforcing company credit policies.

This position operates as a senior individual contributor and escalation point, working cross-functionally to resolve issues and improve overall AR performance.

• Monitor and manage credit, collections, and deductions activity across assigned territories
• Work to reduce deductions, returns, and allowance issues to maintain a clean AR balance
• Review customer accounts, past due balances, and credit exposure
• Perform collections activities and assist in resolving complex account issues
• Ensure credit policies and procedures are consistently followed
• Assist in managing bad debt exposure and recommend write-offs as needed
• Serve as a point of escalation for Credit Specialists, customers, sales, and operations teams
• Respond to inquiries related to accounts, deductions, and payment issues
• Partner cross-functionally to resolve disputes and remove barriers to payment

• Monitor key AR metrics, including aging, past due balances, deductions, and write-offs
• Identify trends and recommend solutions to improve collections and reduce deductions
• Conduct audits to ensure adherence to standard operating procedures
• Support continuous improvement initiatives to enhance efficiency and accuracy

• Maintain an assigned account portfolio/territory
• Report past due accounts and high-risk issues to leadership
• Provide insights and updates to the Corporate Credit Manager on performance and risks

Education:

Bachelor’s degree in Finance, Accounting, Business, or a related field preferred (or equivalent work experience)

• 3–5+ years of experience in credit, collections, accounts receivable, or deductions management
• Experience working with high-volume AR portfolios and resolving complex customer account issues
• Strong understanding of credit policies, risk assessment, and collections processes
• Experience managing deductions, returns, and chargebacks preferred
• Proficiency with ERP systems and Microsoft Office (Excel, Outlook)
• Proven ability to analyze data, identify trends, and drive resolution of account issues
• Experience working cross-functionally with sales, customer service, and operations teams

This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and…