Operations Card Analyst

Description

This incumbent works under the direct supervision of the Operations Manager. Serves as a subject matter expert related to all debit and credit card, transaction processing. Will remain proficient in business operations, core system and related third party service provider systems and interfaces including card processing. Will remain abreast of payments systems and trends.

• Serve as a subject matter expert for all card related activities including card products, card creation, and maintenance. Responsible for accessing monthly reports and documenting trends.
• Assist in preparing the Quarterly Visa Operating Certificate.
• Responsible for balancing back-office cycle of daily share draft clearing, including posting of share drafts and share draft rejects, balancing appropriate general ledger accounts and miscellaneous adjustments both to member accounts and general ledger accounts. Communicate with vendor and members as needed to resolve outstanding issues.
• Responsible for reviewing and processing member and business member checks deposited via Remote Deposit Capture including ITM/ATM, Mobile RDC and Desktop RDC. Checks to be reviewed for proper endorsements, dates, deposit amount accuracy, image quality, etc. Additionally, checks reviewed to determine potential un-collectability and to place extended holds on suspect deposits per REG CC hold guidelines.
• Responsible for balancing back-office cycle of daily ACH processing, including posting of ACH transactions and ACH exceptions, balancing appropriate general ledger accounts and miscellaneous adjustments to member accounts, business accounts and general ledger accounts. Communicate with vendors and members as needed to resolve outstanding issues.
• Assist in uploading and releasing daily ACH files for consumers and businesses.
• Maintains member payrolls and payroll allocations as assigned. Posts and balance checks received for Payroll. Reconcile the appropriate GL. Set up recurring payroll deductions within member accounts
• Process, track and report of monthly IRS Backup Withholding & IRA With holdings.
• Participates in the annual Abandoned Property process.
• Assists with any support requests from members and any required research giving excellent member service a top priority.
• Provide top quality and timely support to front office staff as requests arise throughout the day.
• Process domestic and international wires ensuring a secure source of funds and OFAC compliance. Balancing appropriate General Ledger accounts. Communicate with vendors as needed to resolve outstanding issues.
• Review various department reports for data integrity and accuracy. Perform file maintenance when necessary to ensure system retains current and accurate information.
• Processes stop payments of credit union checks as initiated by the Accounting Department or via a member submitted Lost tolen Affidavit Form.
• Processes all branch cash orders and submits Coin & Currency order to the Federal Reserve Bank.
• Securely files daily work, and back office reports and ensures proper retention of documentation.
• Processes monthly outstanding (OLDO) teller checks and money orders making the appropriate General Ledger entries.
• Acts as backup for other Operations Department personnel.
• Employ risk mitigation strategies when performing daily transaction processing and reviewing member account activity. Use personal knowledge base to identify possible high-risk entries and report information to Manager of Fraud for review.
• Keeps written procedures for assigned tasks updated and current, and make recommendations to management for changes.
• Securely stores all tokens, digital certificates and user information assigned to facilitate specialized authority or access. Immediately…