Branch Float

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Regular Full-Time Witmer Road Location, Niagara Falls, NY, US

30+ days ago Requisition

Position Summary
:

Depending upon operational demands, will provide assistance and back up support to various areas within the credit union. This is a frontline position and plays a fundamental role in achieving CCFCU’s Member Journey Experience goals.

• This position is part of the Saturday rotation schedules.
• This position may act as the back-up Teller Team Lead based on operational needs.

• Handle member account transactions including, but not limited to: deposits, withdrawals, loan transactions, funds transfers, sale of money orders, teller checks, gift cards, travel money cards, and amusement park tickets.
• Maintain cash box at a predetermined dollar level.
• Maintain constant recognition of the vulnerability of handling cash and check negotiation; periodically review security procedures and maintain high awareness of actions to take during and after a criminal attack or other emergency situation.
• Call unusual circumstances and exceptional cases to the Teller Team Leader or Branch Team Leader’s attention to obtain approval for proper disposition.
• Assist in maintaining address changes.
• Responsible for processing required government reporting.
• Open new accounts, including but not limited to: new member accounts; share drafts; share certificates; IRA accounts; direct deposits, business account and HSA accounts. File maintenance on above items.
• Process debit card orders and producing cards through the Card@Once program. Perform various ATM/Debit duties as needed.
• Explain and educate member regarding the Overdraft Privilege Program and maintains necessary paperwork per member request.
• Support members CURTIS/OASIS PIN requests and any log in issues.
• Investigate and initiate correction of member complaints and/or errors.
• Responsible for stop payments, certifying checks, checks by collection, ordering share draft copies, counter checks, and processing “Letters of Protest”
• Make sure daily mail is posted and ready for drop-off before leaving each day.
• Provide, in person or by telephone, routine information concerning credit union services or policy, including: what is a credit union; eligibility for membership; how to apply for membership; type of accounts available; insurance coverage on shares and loans;
  Interest rates charged on loans; how we compute interest rates on loans; how we compute dividends on shares; how to start, stop or change a payroll deduction; the location of the offices; office hours and telephone numbers.
• Process U. S. Savings Bonds.
• Process files related to death claims.
• If full-time Branch Float at Witmer, NT, or Middleport, must act as back-up to Branch Team Leader.
• Has a thorough knowledge of products and services and educates members of their availability.
• Adhere to safe work practices and procedures.
• Be neat, punctual, and professional in appearance and demeanor.
• Always represent the best interests of the Credit Union in words and actions.
• Complete all required training.
• Other duties as assigned.

Required knowledge, skills and abilities:

• Employee should be accurate in handling cash and recording daily transactions.
• Has a thorough knowledge of interest rates and dividends, how they are computed and disclosed, and is capable of discussing this with the member.
• Deep understanding of how a credit union functions, and the value it brings to its member’s and community. This includes understanding of what a Cooperative is, as that is the business models of all credit unions.
• Employee must maintain a cooperative…