Universal Banker

Position Summary

As a Universal Banker, you will engage closely with new and existing customers to understand their financial needs, recommending appropriate products and services related to spending and saving. The Universal Banker is the financial liaison to every customer entering the branch. Your highest priority will be to ensure customers are extremely satisfied with every interaction. You will develop deep and meaningful relationships with the customer to resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required.

• Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day.
• Develop new and existing customers by understanding their financial needs, providing products and solutions to help them spend and save.
• Go above and beyond for customers to strengthen and retain long‑term relationships.
• Grow new business and drive referrals to branch colleagues and partners to support the broader financial needs of customers.
• Serve as the financial liaison to customers while providing world‑class customer service.
• Open new accounts and assist with teller transactions as needed.
• Bring a positive energy and confidence to Metropolitan Commercial Bank and its customers every day.
• Present a professional appearance as the face of Metropolitan Commercial Bank.
• Be driven by a passion and curiosity to continuously learn how various technological systems, including AI, can enhance the work that you do.

• High School degree or GED required.
• Minimum of 2+ years of cash handling experience strongly preferred.
• Two (2) years of sales and customer service experience.
• Strong listening and customer service skills.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Commitment to building relationships through phone engagements.
• Ability to problem‑solve and provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self‑motivated, confident, and able to multitask effectively.

Potential salary: $45,000 - $65,000 annually. This range reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are wide-ranging to encompass the different factors considered in determining where a candidate falls in the range, including seniority, performance, experience, education, and other legitimate factors. Final offer amounts are determined by multiple factors including candidate experience and expertise.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

MCB maintains a drug‑free workplace.