Bilingual Japanese Custody Management Supervisor – Account Control & Fee Management

A global financial institution is seeking a bilingual Japanese/English Custody Management Supervisor to oversee account management and control functions while supporting fee management activities within its custody operations.

The successful candidate will be responsible for supervising daily operations, ensuring the accuracy and integrity of client account records, maintaining effective internal controls, and coordinating with internal and external stakeholders. This position also involves supporting client fee administration, operational risk management, and process improvements.

Account Management & Custody Operations

• Oversee account opening, closing, and maintenance activities, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Manage and maintain client account information, databases, and supporting documentation.
• Supervise idle cash processing and related account control activities.
• Oversee the maintenance and safekeeping of client records and account documentation.
• Respond to client inquiries and coordinate the timely resolution of operational issues.

Fee Management

• Support the preparation and processing of client fee invoices.
• Assist with fee receivable estimates, reconciliation, and verification.
• Maintain and update client fee schedules and related databases.
• Coordinate with relevant departments to ensure accurate and timely fee administration.

Risk Management & Internal Controls

• Implement and monitor operational risk management and internal control procedures.
• Oversee self-assessment activities and ensure adherence to established policies and procedures.
• Ensure compliance with applicable BSA/AML requirements, particularly those relating to custodial account opening, monitoring, and closing.
• Coordinate with internal stakeholders, including Japan-based teams, on operational and control-related matters.

Team Supervision & Process Improvement

• Supervise daily activities and provide guidance and on-the-job training to team members.
• Promote operational accuracy, efficiency, and consistent service quality.
• Identify opportunities to improve workflows, strengthen internal controls, and enhance client service.
• Work closely with Technology teams to communicate business requirements and support operational improvements.
• Perform other related duties as assigned.

• Bachelor’s degree in Business, Finance, Accounting, or a related field preferred.
• Minimum 5–7 years of relevant experience in financial services operations, preferably in global custody, securities services, or institutional client onboarding.
• Experience supervising teams or leading operational functions.
• Knowledge of custody operations, account administration, and related control procedures.
• Basic understanding of cash and securities settlement processes preferred.
• Strong organizational, analytical, and problem‑solving skills, with attention to detail and operational accuracy.
• Excellent communication and stakeholder management skills.
• Ability to work effectively with Technology teams and translate business needs into operational or technical requirements.
• Proficiency in Microsoft Office applications, particularly Excel; experience with data mapping is a plus.
• Fluency in both Japanese and English, written and spoken, is required.