Electronic Payments Specialist

Pay Range: $19.36 - $25.81

NBT Electronic Payments Specialist performs complex operational tasks related to processing and verifying wire and ACH transactions. Utilize technical expertise in the areas of wires and ACH to resolve escalated issues, supporting internal and external customer service. Apply advanced knowledge of policy, procedures, regulations, and law to wire and ACH processing ensuring accurate completion and compliance with all regulations and rules.

Interpret and complete requests for establishing, maintaining and verifying services that enable customers to originate wire and ACH transactions. This role supports monetary transactions of a high-risk nature, which require significant focus on risk and fraud mitigation protocols.

Utilizing developed analytical and problem-solving skills, provide advice to staff and collaborate with peers, and managers to resolve issues and achieve goals. Activities directly impact customer accounts, bank reporting, and real time information. May prepare reports and furnish information to authorized persons within and external to the bank.

• Associate’s degree and 2 years experience required. Or equivalent combination of education and experience.
• Professional experience preferred
• Related experience preferred

• Developed analytical and problem-solving skills
• Ability to follow procedures and interrogate data required
• Strong organizational skills required
• Good communication skills (written and oral) required
• Computer skills required
• Accounting skills preferred

• Ability to deliver high-quality work in a friendly and fast-paced environment
• Ability and willingness to learn new skills

• 50% - Process a variety of electronic monetary transactions which may include but are not limited to: entering, approving, reviewing and releasing all incoming and outgoing domestic and foreign wires; establishing ACH Originators on core system and performing ACH transactions as needed; assisting Treasury Department with monitoring of FRB cash balance; and processing currency and coin orders for branch network.
• 15% - Provide support to internal and/or external customers as well as department teammates, cross train on and provide coverage for other team duties as required.
• 15% - Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to wire and ACH processing. Utilize independent judgment in resolving issues and elevate to management or risk areas as necessary. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Ongoing Focus on risk and fraud mitigation.
• 10% - Upholds service level standards under normal conditions.
• 5% - Develop and update procedures in conjunction with the supervisor and assist with employee training and onboarding.
• 5% - Other duties as assigned

• Communicate effectively with internal and/or external customers
• Stationary 75% of the time or greater
• Move objects up to a maximum of 10 lbs

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

NBT believes in creating a…