Associate Private Client Relationship Manager; ARM NY

Work Location:

New York, New York, United States of America

Hours:

40

Pay Details: $78,520 - $117,520 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business: TD Wealth

Job Description:

The role is a high-touch point of client contact accountable to serve the unique and complex needs of clients in the high net worth segment with a focus on clients who maintain smaller balances with TD. The role will serve as the central point of contact for HNW clients with lower balances and will work to deepen and broaden the existing relationship by providing excellent service, proactively contacting clients, delivering thought leadership across all capabilities at TD Wealth.

A critical objective of the this role will be to engage clients and when clients seek a deeper or broader relationship with TD, introduce the Private Client Relationship Manager that covers the Store most convenient for the client. The role partners with other RMs, IAs, Wealth Strategists and Wealth Lending Advisors. The role will also be responsible for retaining and growing assigned client relationship and is accountable for exceeding client's expectations for service.

The role is at the center of the Private Client Services model supporting these smaller balance clients by providing day-to-day account management solutions and introducing the full capabilities offered at TD Wealth. The role must focus on maximizing client's satisfaction with their Banking relationships, maximizing, and seizing the opportunity to retain and grow balances by referring qualified clients to Private Client Relationship Managers in the various Markets throughout the TD footprint.

• May work with less complex clients.
• May bring in subject matter experts earlier in the client relationship as needed
• Ensures those existing clients, where it would add value, are provided with a Private Client Planning Experience
• Effectively implements a process with CSAs to ensure every client receives Legendary service
• Effectively executes a proactive outreach effort across all clients to enhance and expand the overall relationship
• Leverages the availability of Specialists (Taxes, Trust and Estate) in an effort to interest the client in deepening their relationship with TD Wealth
• Executes in a manner that is compliant with regulations, policies and procedures
• Adheres to all federal, state, SRO regulations and Firm policies related to all business activities (e.g. OCC, SEC, FINRA etc.).
• Ensures all Continuing Education requirements are attained
• Responsible for understanding and adhering to TD Wealth AML/ATF Policies and Procedures
• Responsible for implementing TDs Customer Identification Program (CIP) by collecting and verifying required customer identification information, and performing other Customer Due Diligence and Enhanced Due Diligence Requirements as outlined in the Business Unit AML procedures
• Contributes to a positive and constructive work environment with a focus on supporting the overall Wealth team
• Contributes individually and as a team member, to ensure strong performance, collaboration and enthusiasm that set TD Wealth apart from our competitors
• Represents TD Wealth to the general public in a professional manner
• Is involved in Employee's community and support TDBG charity and community initiatives

• 4-year degree or the equivalent experience
• 3 years related experience in a production or client support capacity (i.e. track record of high client satisfaction and retention) required
• Securities Licensed:
  Series 7, 63 + 65 or 66
• Understanding of HNW client needs and products and services available to clients within the segment
• Consultative sales experience preferred
• Ability to establish relationships and partner effectively with other departments within TD Wealth and TD Bank U.S.
• Personalized customer service skills, including…